Customer Service Advisor

Do you want to be part of a caring, forward thinking team who make a difference? Join us as our...

Customer Service Advisor

• Full time: 35 hours per week, Monday - Friday, 9:00am - 5:00pm
• Permanent
• Office Location: Croydon
• Salary: £31,916 P.A.
• Benefits on offer:
• 25 days leave (+1 day increase after each year of employment)
• Extra holidays for celebration days
• Matching pension
• Private healthcare and health plan benefit provider
• Flexible working
• Interview dates: Monday 15 September 2025
• Advert Closing date: Sunday 7 September 23:59

We are looking for:

A welcoming and proactive individual to be the first point of contact for our residents. You’ll be front of house, handling queries with professionalism, empathy, and a genuine passion for helping people. We’re seeking someone who is naturally personable, committed to delivering excellent customer service, and confident in championing improvements where needed.

What can we offer?

You’ll be joining a friendly and collaborative team of 10 that covers Customer Service, Community and Resident Engagement, Marketing, Sales and Communications. We work closely together to share key messages with our residents, staff, and partners, showcasing the positive impact of our work.

At ccha, we’re united by a core set of values and a shared commitment to making a real difference. We’re passionate about what we do and support one another every step of the way. This is an environment where you’ll be encouraged, valued, and proud to contribute.

About us:

Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales.

We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.

If you’re interested, please apply via https://ccha.biz/about-us/working-for-us/ where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered.

Please note, correspondence regarding your application form will come from either of the email addresses email@vacancyfiller.net or HR@ccha.co.uk.

Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need any assistance please with your application please contact hr@ccha.co.uk

Other roles you may have experience could include:

Customer Service Advisor, Customer Service Representative, Resident Liaison Officer, Call Centre Agent or similar roles where providing excellent customer support is at the heart of what you do