Customer Service Advisor

Job Title: Customer Service Advisor
Starting Salary: £25,583 opportunity to progress to £28,141 per annum (pro rata for part time)
Hours: 37.0 Term Time + 3 weeks
Location: Welwyn Garden City
Contract Type: Permanent
Directorate: Resources

About the team

To provide essential support across key areas of the business, front-of-house assistance at reception, and customer service support. This role plays a vital part in ensuring smooth operations and delivering a high standard of service to both internal and external stakeholders.

About the role

• Reception Cover 4-5 days / week
• To be customer facing, booking guests in, directing people to various departments
• Providing excellent customer service on all enquiries via the telephone, email or the web-platform.
• Providing support on general customer matters and dealing with third party correspondence.
• Completing accurate and efficient input of sales orders within agreed SLA’s and responding to delivery enquires.
• Communicating with the Customer Account Managers, buyers and other internal partners on customer order enquires.
• Assessing customer needs and making pro-active recommendations. Upsell and cross sell where possible
• Undertake a range of administrative duties, filing, faxing, scanning and photocopying and deal with all general matters including, correspondence, invoices and timesheets according to local procedures

About you

Essential:

• A strong customer service background,
• Confident in dealing with phone-based customer enquiries across internal and external customers with the ability to multitask and prioritise resource to achieve the business goals.
• Competency in using and managing computer databases, call management systems and spreadsheets.
• An excellent telephone manner
• Demonstrates a good working knowledge across software packages such as Microsoft Office.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Corporate Services, level CORP6 job profile. Please locate this via:

Job profiles - Corporate services

To hear more about this opportunity please contact Clare.Lewis@hertsfullstop.co.uk for an informal discussion about the role.

Interview Date: to be confirmed

Benefits of working for us

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.