Customer Service Advisor

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Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

An opportunity has become available within Customer Services, and we are seeking to recruit a customer service advisor to work in our Contact Centre.

The successful applicant will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.

The successful candidate will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing customers and residents of Sefton with high-quality customer service, as well as maintaining and updating customer information as appropriate on a Customer CRM system and other relevant database applications.

Do you have strong customer service experience within a fast-paced Contact Centre environment? Are you comfortable and confident with managing a demanding and varied workload?

Most of our enquiries are from residents dealing with complex challenging and stressful situations including several enquiries about non-council services. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to the successful candidate who displays the customer service qualities we are seeking.

If your application is successful Interviews will take place remotely throughout February with a start date from 1st April 2026.

Please note we reserve the right to close this vacancy early if there is a high volume of applicants.