Customer Service Advisor

• Guidance_Notes_Completing_an_Application_Form_Oct_2024
• JD_-_Customer_Service_Advisor_Grade_E_-_April_2018.._V2
• Person_Specification_-_Customer_Service_Advisor_February_2025

Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

An opportunity has become available in Customer Services. We are seeking to recruit a Customer Service Advisor to work from our Bootle One Stop Shop – the post will be strictly office-based.

The successful candidate will predominately work from our Bootle office, however there will be occasions when they will be required to work in our Southport One Stop Shop which is based in The Atkinson.

This role will primarily be responsible for:

• Offering face-to-face advice for a wide range of Council services
• Providing customers with a high-quality customer service experience
• Assisting with Council Tax, Blue Badge, Parking and Benefit enquiries

• Ensuring all documents submitted by customers are thoroughly checked and scanned.
• Updating various core databases and ensuring all aspects of General Data Protection Regulations are maintained.

While working in Bootle One Stop Shop, most of the enquiries handled will be by drop-in arrangements, however it will be via an appointment when required to work in Southport.

If your application is successful interviews will take place at Bootle One Stop Shop, week commencing 2nd March 2026, with a proposed start date of early April.

Please note we reserve the right to close this vacancy early if we receive a high volume of applicants