Customer Service Advisor

• Guidance_Notes_Completing_an_Application_Form_Oct_2024
• Sefton_Council_Contact_Centre_Recruitment_Pack_May_2026___2_

Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

This is a role at the heart of the Council. You will be the first point of contact for residents and customers contacting the council by telephone email and social media.

Working in a fast-paced environment dealing with complex challenging and stressful situations including enquiries about non-council services.

A background in local government would be desirable but the ability to understand and communicate complex messages is essential.

The key responsibilities include:

• The ability to prioritise tasks effectively and efficiently

• Exceptional attention to detail

• Maintaining and updating customer information as appropriate on a Customer CRM system and other relevant database applications.

• Handling sensitive information with the highest level of confidentiality and discretion

• Proficient in the use of the Microsoft Office package including Outlook, Teams, Word, PowerPoint, Excel etc.

This role suits someone who is passionate about delivering excellent customer service, committed to maintaining high standards, and confident working both independently and collaboratively to support the residents of sefton.

Please see Appendix A (page 10) in the recruitment pack for a full copy of the Job Description with contracted hours and Person Specification.

If you have any questions regarding the role, please contact cc.support@sefton.gov.uk

Provisional interview dates are week commencing 22nd June 2026