Customer Service Advisor (Northamptonshire Central Library)

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

This is an opportunity to join our LibraryPlus team, where you will use your customer-facing skills to deliver a wide range of services, including the provision of activities and services for communities, children and their families, within library community spaces.

Dealing with a variety of enquiries and tasks to include joining new borrowers, cash handling and local history enquiries, you will ensure that each customer has a positive experience in the library.

Additional information

• Can you provide excellent customer service to all visitors to Northamptonshire Central LibraryPlus?
• Are you motivated and enthusiastic with a proactive approach?
• Are you creative and excited about delivering and supporting memorable activities for children and their families?
• Are you passionate about serving your local community and seeking partnerships with local organisations to benefit library customers?

If so, you might be the person we are looking for.

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.