Customer Service Advisor - Repairs

Customer Service Advisor – Repairs

Housing Repairs and Empty Homes

Permanent

Part Time – 22.5 Hours per week

Salary NS6 £27,709- £29,071 per annum, pro rata

We are looking for a friendly, organised and customer-focused Customer Service Advisor – Repairs to join our Housing Repairs and Empty Homes Team.

In this role, you will be the first point of contact for tenants and customers, providing advice and information on responsive repairs and housing maintenance services through telephone, digital and face-to-face channels. You will support customers through their repairs journey, book appointments, manage follow-on works and help ensure enquiries are resolved efficiently.

You will work closely with works planners, supervisors, operatives, contractors and internal teams to deliver an excellent repairs service. We are looking for someone with strong customer service experience, excellent communication skills, confidence using IT systems and the ability to remain calm and professional in challenging situations.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to regular craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

• Enrolment in the career average local government pension scheme.
• Flexi scheme.
• Hybrid working.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days’ paid volunteering leave.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking to 31 March 2028
• £10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

For an informal chat or more information, please contact Chelsea Bennett, Works Planning Supervisor on 01636 655553.

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the criteria of the post as detailed in the Person Specifications on their application forms.

We will not accept CVs from unsolicited recruitment agencies.

We recommend you submit your application early, as we often receive a large number of applications and therefore, we reserve the right to close the advert early

Closing Date:11th November 2026

Interview Date: 16th November 2026