Customer Services Advisor - Repairs

Customer Service Advisor – Repairs

Housing Maintenance and Asset Management

Permanent

37 hours per week

NS6 £25,992- £27,269 per annum

Join Our Growing Team and Help Make a Real Difference

We are committed to delivering a high-quality, customer-focused service to our residents—placing their needs at the heart of everything we do. As our team continues to grow, we’re creating exciting new opportunities for passionate individuals who want to make a meaningful impact in their community. If you’re someone with excellent customer service skills and a genuine desire to help others, we’d love to welcome you to our Housing Repairs Customer Service Team.

In this role, you’ll be at the frontline of our housing repairs and asset works service, providing advice and information to residents over the phone and online. You’ll be part of a supportive and dedicated team, working together to deliver effective services across our district.

In return, we offer a fantastic range of benefits:

• Enrolment in our career-average Local Government Pension Scheme
• Flexi scheme and hybrid working options
• Generous annual leave entitlement, increasing with length of service
• A wide range of family-friendly benefits
• 1 day's paid volunteering leave per year
• Access to a lifestyle benefits platform and a funded health cashback plan
• Free car parking until June 2026
• £10/month gym membership at one of our four district gyms

What you’ll do:

• Provide a high-quality, customer-orientated advice and information service
• Communicate effectively with residents via phone and online channels
• Support housing repairs and asset works by offering accurate and timely information
• Work collaboratively with colleagues to ensure excellent service delivery

What we’re looking for:

• Experience in providing information and advice in a customer service setting
• Knowledge and understanding of housing repairs work and works planning
• Strong communication skills and the ability to adapt to changing priorities
• Confidence in using your own initiative in a busy, fast-paced environment

This is your opportunity to be part of a team that values your skills, supports your growth, and is dedicated to improving lives across our community. Ready to make a difference every day?

We’re an ambitious, forward-thinking Council with strong values and a culture focused on delivering our best for customers. We pride ourselves on our organisational culture and regularly receive positive feedback from employees. Our internal engagement programme ensures staff voices are heard, and they remain informed about Council activities and events.

For more information about the role, or for an informal chat, please contact Michelle Bentley on 01636 551620 or michelle.bentley@newark-sherwooddc.gov.uk

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.

Closing Date: Friday 22nd August 2025

Interviews: To be confirmed.