Customer Services Apprentice
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Customer Services Apprentice
£25,223 per annum
37 hours per week
Fixed term for the length of the apprenticeship (with the potential to move into a permanent role if available).
In partnership with East Sussex College, Hastings this is an exciting opportunity to join our busy, fast paced customer driven Community Contact Centre 5 days a week, whilst also working towards a Level 2 Customer service practitioner qualification.
Working in the Community Contact Centre you will be striving to deliver excellent customer service to members of the public, regardless of access channel, i.e. face to face, phone, email or web services to proactively resolve customer issues, dealing with enquiries involving all council services including Council Tax, Housing Benefits, Homelessness, Parking, Environmental Health, Waste and Recycling.
You will need to have excellent customer service skills, some experience of working with the public, prepared to have challenging conversations and enjoy working as part of a team. You will be expected to work in our offices in Hastings Town Centre.
You will also be required to enrol with East Sussex College and complete a Level 2 Customer service practitioner qualification, that will take between 12-15 months to complete. You will be supported by us and a tutor from the college during the course and this vacancy will support you in completing the work needed to complete the qualification. More details can be found here.
For more details on the role please see the attached job description and person specification.
Closing Date for Applications: 29th September @ 12:00pm
Interview dates: 6th & 7th October 2025.
Expected start date: 29th October 2025 (TBC)
Salary range
- £25,223 per year