Customer Services Apprentice
From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, following the government’s confirmed plans for local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities, East Surrey and West Surrey, with West Surrey taking responsibility for the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.
As we move towards this transition, our focus remains firmly on delivering high‑quality, value‑for‑money services and staying true to our shared organisational values of Collaboration, Wellbeing, Trusted, Value for Money and Professionalism.
We recognise that any period of organisational change can bring questions, particularly regarding future structures and working arrangements. Throughout this process, we are committed to supporting our colleagues with transparency and care prioritising wellbeing, maintaining a trusted and open dialogue, and ensuring continued access to learning and professional development opportunities.
While the exact shape of the new West Surrey Council beyond 2027 is still being developed, joining us now means becoming part of an organisation where collaboration thrives and where your contribution will directly influence one of the most significant local government transformations in decades. You’ll gain valuable experience, play an active role in shaping the future of public services across West Surrey, and work within a team committed to professionalism and delivering outstanding outcomes for our communities.
Together, we will ensure a smooth transition and continue to deliver exceptional services for residents both now and into the future.
To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page. Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.
If you are unable to use this service or would like assistance, please contact us via recruitment@waverley.gov.uk or call the Human Resources team on 01483 523388.
Ready to kick‑start your career in a role where no two days are the same?Join our busy Customer Service Team and become the friendly first point of contact for our residents, helping people, solving problems, and learning valuable skills along the way. What you’ll be doing
- Greeting customers and helping them with enquiries about things like housing, waste & recycling, and planning
- Responding to customers by phone, email, online forms and face‑to‑face
- Supporting reception and keeping the front‑of‑house looking great
- Encouraging customers to self‑serve using our digital tools
- Working with teams across the Council to get customers the answers they need
- Learning how to handle sensitive enquiries and support vulnerable residents
- Keeping our systems and records up to date
- Customer Service Practitioner Level 2, or
- Customer Service Specialist Level 3
(With up to 6 paid hours per week for your studies)
- A positive, friendly attitude
- Great communication skills
- Confidence using computers
- A willingness to learn and take on new tasks
- Someone who enjoys helping people
- Customer service skills employers love
- Experience working in a fast‑paced, professional environment
- A nationally recognised qualification
- Support from a friendly team
- The chance to make a real difference in your community
Salary range
- £24,669 per year