Customer Support & Administration Officer (Housing)
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Customer Support & Administration Officer
Reigate & Banstead Borough Council
Location: Town Hall, Reigate
Salary: £24714 - 29355 Per annum
Basis: Permanent, Full time
Are you looking for a new career opportunity in a fast developing, forward thinking and ambitious organisation?
The successful candidate will be a motivated person that has proven recent experience of working in an administrative role, in a capacity involving direct face to face support to the public and internal teams.
You will be a key member of the busy Homeless Prevention & Homeless Relief Team who work to assist households within the borough to avoid homelessness. At Reigate & Banstead we work in partnership with professionals where we aim to prevent homelessness at the earliest opportunity.
Applicant’s will be approaching for housing advice and assistance, and you will ensure all documents are available to the Homeless Prevention and Relief Teams in a timely and effective manner. You will provide essential administrative support to the wider team.
We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing housing need. You will be responsible for managing your own caseload and providing excellent customer service to our residents. You will support our most vulnerable residents at a time of crisis, working with and empowering them to resolve their threat of homelessness.
You will be working with a friendly, supportive, positive and diverse housing team. We will provide you with a wealth of training opportunities.
The work is fast paced, and no two days are the same. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support residents.
About the Person
You will be organised and thrive in a fast paced environment. You must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.
The role is based at our modern offices at the Town Hall in Reigate, as well as visiting residents in the borough.
Staff Benefits:
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with:
• Competitive annual leave
• An inclusive and social working environment
• Staff wellbeing activities
• Staff Network Groups
• Training and career development
• Modern offices in Reigate town centre
• Contribution of 15% towards the LGPS pension scheme
• Access to a reduced annual ‘Better’ leisure centre membership
• Discounts for local and high street stores
• A cycle lease scheme through salary sacrifice
• Childcare vouchers through salary sacrifice
• Flexible working
Closing date: 27th July 2025
Interview date: 13th & 14th August 2025
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Click here to view a Job Summary, Person Specification and Employment Pack.
**NO AGENCIES PLEASE**
Salary range
- £24,714 - £29,355 per year