Our Vacancy
As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service—focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy.
What you’ll do:
With a strong understanding of current housing legislation, including Awaab’s Law, you’ll take ownership of medium- to high-risk cases—safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints.
You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.
To succeed in this role, you’ll need to work from the Pitsea office one day per week and spend at least one day in your nominated region (Northeast London, Northwest London, South London, or North Counties). Some flexibility to work outside of core hours or attend resident visits will be required.
Your focus will be on getting things right the first time—offering solutions that are timely, safe, and sustainable. You’ll use your excellent communication and IT skills to manage cases, monitor performance, and keep stakeholders informed every step of the way.
If you’re an organised, driven, and resident-focused professional with a keen eye for detail and a commitment to service excellence, we want to hear from you.
What you’ll need:
- Experience of working in housing, building services or a property related field.
- Knowledge of repairs issues relating to damp and mould and understand the legislation and compliance to ensure best practice.
- Proficiency in problem-solving, able to handle complex customer issues while exploring alternative solutions to achieve satisfactory outcomes.
- Ability to identify vulnerabilities by showing empathy and understanding in resident interactions.
- Experienced in handling high-risk and escalation cases, ensuring timely and effective resolutions.
- A strong communicator and be able to build and maintain effective stakeholder relationships.
- Demonstrable comprehensive knowledge of policies, processes, and legislation, ensuring compliance and best practices.
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What we offer:
- 30 days’ annual holiday plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Please read before applying:
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Stage one interviews will take place in Pitsea on 7th & 8th October
Stage two interviews will take place on 14th October
We reserve the right to close this advert early if we receive a high volume of suitable applications.
You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.
If you have any questions about this role, please Talent Specialist, Caroline at caroline.seery@peabody.org.uk