Damp and Mould Lead

Make a meaningful impact for our residents.

We’re looking for a proactive and compassionate Damp and Mould Lead to join our Repairs Team and play a key role in supporting residents affected by condensation, damp and mould. This is a role for someone who thrives in a fast‑paced environment, is confident coordinating complex cases, and brings a calm, solution‑focused approach to challenging situations.

As part of our central support function, you’ll work closely with colleagues, contractors and stakeholders to progress cases efficiently, ensure compliance with housing legislation, and provide an excellent customer experience throughout. You’ll be someone who can balance empathy with strong judgement, and who genuinely wants to improve outcomes for residents.

What you’ll be doing

• Acting as a customer‑facing specialist for condensation, damp and mould cases Coordinating medium‑ and high‑risk cases from first contact through to completion.
• Working with repairs teams and contractors to remove barriers and progress actions.
• Using your sector knowledge to review repair history, identify root causes and support service improvement.
• Ensuring all casework is compliant with housing legislation and current damp and mould regulations.
• Keeping residents informed with clarity, empathy and professionalism.
• Maintaining accurate records and contributing to lessons learned.

What we’re looking for

• Experience working in housing, building services or a property‑related field, ideally in a customer‑facing or operational context.
• Strong case management experience, including coordinating repairs‑related cases from start to finish.
• Proven ability to manage high‑risk, complex or escalated cases with resilience, sound judgement and a calm approach.
• Good working knowledge of housing legislation, compliance requirements, and damp and mould regulations.
• Strong customer service skills, with the ability to communicate clearly, sensitively and professionally in challenging situations.
• Confident working with internal teams and external contractors, supported by strong IT skills (including Microsoft Excel and relevant housing/repairs systems).

Why join us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• You will be required to work two days per week at our offices in Pitsea, Essex along with regular visits to our Regional Offices.

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews will take place in person at our Pitsea Office on the 9/10/13 April 2026.

If you’re a proactive, values-led housing professional who thrives on building relationships, solving problems creatively, and delivering results for residents, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Damp and Mould Lead role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk