Damp and Mould Operative

About the Borough

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About the Service and Team

We are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live.

Formed in April 2006 as an Arms Length Management Organisation (ALMO), we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.

About the Role and Our Ideal Candidate

We are looking for two customer focussed Damp and Mould Operatives to join our team.

Working in this front-line service delivery role, you will be responsible for diagnosing and undertaking building repairs and maintenance across SHPs council and leasehold properties.

Key responsibilities will include:

● Undertaking all aspects of building repairs, maintenance, renewals and replacements across:
● plumbing, gas safety, carpentry, general building and basic electrical work.
● Diagnosing the causes of building faults and defects to identify the most appropriate solution to be applied.
● Completing all electrical and GasSafe certifications in accordance with NIC EIC or GasSafe requirements (where applicable)
● Being responsible for completing repairs in keeping with “Right First Time” principles and ways of working
● Responsible for maintaining contact and working collaboratively with Repairs Team Supervisors and Planners to provide updates on the progress of work to ensure overall service objectives are met.
● Mentoring and providing instruction to other trades staff to develop multi-skilled working

Qualifications required:

Competent to a professional standard in a minimum of 3 trade disciplines (plumbing and gas safety; carpentry; general building trades; electrical - basic C&G inc part.)

Plumber
● City and Guilds 6035 - 03 Plumbing Craft or equivalent NVQ Level qualification
● Minimum of 5 years demonstrable experience
● Basic Water hygiene regulations & Legionella training

Carpenter
● Completed apprenticeship / City & Guilds SCQF-6 / NVQ qualification
● 5yrs demonstrable time served trade experience (7yrs for multi-skilled)

General Building Trades
● City & Guilds – 6708-3 Plastering / SCQF – 5 Painting & Decorating / 6810 – 4 Tiling (Wall & Floor)

Essential requirements:

● Experience of working in a maintenance environment on properties in occupation
● Able to diagnose building faults and defects and identify cost effective repair solutions
● Ability to work alone and independently with minimal levels of supervision, taking ownership and using initiative to resolve defects and problems, obtaining guidance when appropriate.
● Maintaining up to date knowledge and understanding of current standards, regulations and best practice appropriate to your specialist trade
● Knowledge, understanding and commitment to the principles of Health & Safety at Work
● Able to provide excellent standards of customer care at all times.

This role requires:

● Basic DBS
● Drivers licence
● Weekend & evening working hours
● Physically fit to carry out all manual tasks associated with the work

Our Offer to You

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.

A good work-life balance is important and our key benefits are:

• Membership of the Local Government Pension Scheme (opens in new window) – a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Application Process

Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.

We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce

We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

Additional Information

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.