Data & Analysis Assistant (3003)
Job summary
The post is based in Transport Scotland’s Concessionary Travel Unit (CTU) within the Bus, Concessionary and Active Travel (BCAT) Directorate. CTU was established to undertake and oversee the:
- Operation and payments of the concessionary travel schemes
- Operation and payments of various operator grants and incentives
The post is within the busy Product, Data and Analysis Team which manages the systems used to deliver the Concessionary Travel schemes and grants and analyses data to ensure data accuracy and system stability. The post holder will play a key role in supporting and maintaining the Unit’s intelligence and operational analysis capability.
Ideally the post holder will be experienced in working in an analytical environment which supports operational delivery and managing large data sets. They should also have the ability to make informed decisions based on their own initiative and judgement, manage time and changing priorities, show close attention to detail and understand when to escalate issues appropriately.
Job description
Monitor and appropriately action items received in the team mailbox including the processing and analysis of a series of received scheduled reports. React quickly to internal queries and those to support official correspondence such as Parliamentary Questions and Ministerial Communication.
Work closely with various external stakeholders (eg Police Scotland and Local Authorities) to deliver the team’s outward service provision in relation to data, in accordance with Data Protection guidelines.
Use the analytics platform and a number of bespoke internal databases and Microsoft Excel to analyse, investigate and interpret transactional and numerical data. Identify patterns, trends and anomalies to support the unit with general reporting requests from internal and external colleagues as required.
Draw on output, knowledge and experience from the various databases used to make evidence based decisions and support new analysis processes.
Analyse, investigate and process intelligence received, utilising reporting functionality to assist in evidence gathering in relation to any misuse of the schemes. Liaise with Local Authorities and any other relevant stakeholders when investigating card usage and/or misuse.
Liaise with various teams in the Unit to provide support in testing of any new systems updates and in relation to new Schemes/products/cards/equipment as they are introduced.
Person specification
Success profileSuccess profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Technical / Professional Skills:Data & Insight- Able to source, validate and analyse a range of relevant information and data (using data tools like Excel) and then present it to inform decision making.
Uses data to regularly evaluate delivery performance (e.g. dashboards) and to highlight trends or risks which could impact service delivery or stakeholders.
Ensures team handles data securely and manages data security in line with all legal and organisational requirements.
- Communicating and Influencing - Level 2
- Working Together - Level 2
- Delivering at Pace - Level 2
- Making effective decisions - Level 2
Benefits
Alongside your salary of £33,754, Scottish Government contributes £9,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
How to applyApply online, providing a CV and Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
If invited for further assessment, this will consist of an interview and written analysis. Assessments are scheduled for w/c 2 February 2026, however this may be subject to change.Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Erin Gent
- Email : erin.gent@transport.gov.scot
Recruitment team
Salary range
- £33,754 - £36,612 per year