Debt Recovery Coordinator
Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
- Effectively and proactively, manage a case load of accounts to maximise income from Former Tenant Arrears, Rechargeable Repairs and other Directorate Debts.
- Keep accurate records in relation to arrears recovery action, liaising with the relevant sections involved and where debts are irrecoverable, prepare cases to be written off.
- Ensure all documentation and arrears actions are completed to timescales and are in line with the standards detailed in the income recovery policies and procedures.
What’s the role?
- To provide an effective people focused income collection service to maximise income and minimise debts with a particular focus on the investigation, billing and recovery of Former Tenant Arrears, Rechargeable Repairs and other Directorate Debts.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
Assist the Income Team Leader with any project or portfolio work allocated to the team as directed.
- To keep up to date with relevant legislation and good practice.
- To assist the caseload of other team members engaged in Debt Recovery.
- To carry out other duties as required within the scope of the post including administrative and clerical functions.
- Ensure individual performance targets on a range of income collection and customer service standards are met and work collaboratively with colleagues to ensure team targets are met.
- Provide training and induction for staff and work placements on operational processes and practices.
Location
The job is primarily based in 5th Floor Laurence House, Catford, London SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
- The job is subject to an Basic DBS check
The recruitment process is anonymous and we don’t accept CV’s.
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Philomena.Umerah@lewisham.gov.uk
Please click here to view the Job Description and Person Specification
Salary
£40,404 - £41,637 per annum (SO1)
N.B: All appointments will be offered at the minimum spinal column point (SCP 23) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
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