Defence Business Services (DBS) - DBS AFVS Vets Services TRG EO

Job summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible,timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

“Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.”

Come and join the DBS community today!

https://youtu.be/gUw0ToaRGgk

Job description

Role Purpose and Overview

Veterans Services (VS), part of the Defence Business Services Armed Forces and Veterans Team, delivers essential welfare support to the Armed Forces community across the UK. Through national Triage and a widely dispersed network of Case Managers, VS works in partnership with the Single Services, local authorities, service charities, voluntary organisations, and government departments to provide holistic support to service leavers, veterans, and their families.

Our services include transition support in line with the MOD’s Holistic Transition Policy (JSP 100), advice for bereaved families, guidance on Armed Forces compensation and pensions, and information on how to access welfare, healthcare, accommodation, employment, and financial support. With main operational hubs in Kidderminster, Norcross, Centurion, Belfast, and Glasgow, in addition to Field Team locations across the UK, we are now recruiting two Training Coordinators to enhance and support service delivery across the country.

Joining VS means becoming part of a professional, dedicated, and dynamic team working in a high-profile environment that frequently attracts public, media, and ministerial attention. You will be expected to work at pace, contribute to shared goals, and adapt to the fast‑moving context in which we operate.

This is an exciting time to join us, working alongside VALOUR partners to develop and implement improved systems and services for veterans and the wider Armed Forces community. The Veterans Services Training Coordinators will be key to maintaining and enhancing VS service quality as part of this programme.

Training Coordinator – Key Responsibilities

As a Veteran Services Training Coordinator, you will play a key role in ensuring our workforce is skilled, confident, and fully supported to deliver high‑quality services to the Armed Forces community. Your responsibilities will include:

Training Design, Coordination & Delivery

• Develop, source, and coordinate training materials that meet the needs of VS staff.
• Organise and deliver workshops, learning sessions, and e‑learning opportunities.
• Work with MOD, DBS and external partners to secure relevant training resources.
• Ensure all training is inclusive, accessible, and aligned with Civil Service-Learning standards.
• Support onboarding and induction programmes to ensure new colleagues receive a high‑quality introduction to VS.

Quality Assurance & Continuous Improvement

• Monitor and evaluate the effectiveness of training through feedback and performance measures.
• Identify areas for service improvement and escalate quality issues where needed.
• Support audits, reviews, and compliance activity.
• Help embed a culture of continuous improvement across Veterans Services.

Stakeholder Engagement & Collaboration

• Work closely with VS managers, HR, policy teams, and senior leaders to align training with strategic priorities.
• Build strong relationships with external partners, including third‑sector organisations and training providers.
• Represent Veterans Services in training forums, working groups and collaborative meetings.
• Champion learning and professional development across the organisation.

Learning Records & Reporting

• Maintain accurate records of all training activity using MYHR.
• Produce regular updates and insight reports on training delivery, participation, and impact.
• Support colleagues and managers to ensure compliance with mandatory learning requirements.
• Provide clear, data‑driven updates to support workforce planning and decision‑making.

Training will be provided, and the postholder is expected to maintain professional development in line with Civil Service requirements and role-specific learning needs.

Travel & Working Environment

This is a national role requiring occasional travel across the UK to support dispersed teams training requirements, meet stakeholders, and represent Veterans Services at events and military or government locations.

• Travel may include overnight stays.
• A full UK Driving Licence is essential.
• The role operates in a hybrid environment, balancing remote working with regular in‑person engagement.

Person specification

Essential Criteria

• Ability to identify training requirements and develop effective learning and development solutions.
• Strong organisational and coordination skills, with the ability to manage multiple priorities.
• Excellent communication and presentation abilities, with confident interpersonal skills and the ability to engage diverse audiences.
• Effective stakeholder management skills, including building and maintaining productive working relationships.
• Experience in quality assurance or service improvement, with an eye for identifying gaps and opportunities.
• Empathy, compassion and a commitment to supporting and developing others.
• Strong IT proficiency, including MS Office, collaboration platforms (e.g., MS Teams), and case management systems, with a willingness to learn new tools.
• A full UK driving licence and/or willingness to undertake regular travel across the UK.

Desirable Criteria

• Experience in welfare case management, with an understanding of the needs of Service leavers and veterans.
• Experience working within MOD or wider public sector environments.
• Understanding of devolved government structures and regional variations in service delivery.
• Knowledge of the Armed Forces community, including Resettlement and Transition processes.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Developing Self and Others
• Changing and Improving
• Working Together

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Developing Self and Others

Benefits

Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for His Majesty The King’s birthday
• Hybrid working where role permits
• An opportunity to be considered for Reward and Recognition
• Family-friendly policies including - parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an average employer contribution of 28.97%

Allowances

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Employment Hours

This position is advertised at 37 hours per week.

Location: National - Office locations Glasgow, Norcross, Kidderminster, Abbey Wood Bristol & Gosport.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, a sift will be conducted on your Primary: Behaviour - Developing Self and Others. In this instance the remaining elements will be tested at interview.

At application stage you will be assessed against the following:

Behaviours:

• Developing Self and Others
• Communicating and Influencing

Experience:

• CV
• Personal Statement Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlines in the job advert.

At interview you will be assessed against the following:

Behaviours:

• Developing Self and Others
• Changing and Improving
• Working Together

You will also be assessed against strengths.

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:

1. Behaviour - Developing Self and Others
2. Behaviour - Changing and Improving
3. Behaviour - Working Together

If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority:

1. Career - Personal Statement
2. Behaviour - Developing Self and Others
3. Behaviour - Communicating and Influencing
4. Career - Job History
5. Career - Qualification Details
6. Career - Previous Skills

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

Application sifting to take place week commencing: 23/03/2026

Interviews are currently taking place via MS Teams and will be conducted week commencing: 30/03/2026

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

To assist with your application please find attached -

DBS Candidate Information Guide - Working for Defence Business Services - Arial Nova GOV.UK (www.gov.uk)

(26) UK Ministry of Defence: Life , LinkedIn

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Arren-james Hymas
• Email : arren.hymas100@mod.gov.uk

Recruitment team

• Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

Attachments

Defence Civil Servant Offer 2024 Opens in new window (pdf, 1562kB)