Delivery Manager
Job summary
The Agency has recently launched an ambitious strategy around how it will deliver its mission over the next 5-years. In order to deliver against this strategy, we need people who can help us to manage and deliver a wide range of technical projects. The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents.
As a Delivery Manager you will manage specific technical projects on a day-to-day basis. You will be responsible for driving and overseeing the delivery of the project to ensure the objectives are clearly defined and achieved within the agreed time, cost and quality constraints.
You will have a key role in working with stakeholders to ensure the agreed project outputs are delivered to enable benefits to be realised. You will be working with internal and external senior stakeholders, partners, business leads and colleagues across the Agency.
The breadth and complexity of our work means that we are looking for talented and motivated individuals to join us, using the skills and experiences you bring to be part of multi-disciplinary teams to build, operate and sustain our world leading capabilities. It's a demanding but rewarding job with opportunities to develop your skills and career while doing some really great things that make an impact to the UK and the communities we serve.
Please note:
1) The Digital Data and Technology, and Transformation commands are recruiting for this position. If successful, you will be allocated to one of these areas.
2) This role aligns to the Delivery manager - Government Digital and Data Profession Capability Framework
Job description
We are looking for effective technical delivery project management professionals who have proven experience of managing multi-disciplinary project teams to deliver change across medium to large complex projects. You'll be instrumental in ensuring delivery of the agreed outputs, ensuring appropriate Benefits Realisation Strategy is in place to monitor long term delivery of benefits.
Your responsibilities will encompass the day-to-day management and leadership of the technical project and project team. You will provide effective management controls, set project controls, design the project structure and organisation appropriate to stage, and set appropriate delivery methodologies while managing effective transition between project phases.
You will be responsible for driving and overseeing the delivery of projects including budget management to ensure the objectives are clearly defined and achieved within the agreed time, cost and quality constraints. You will have a key role in project governance and working with stakeholders, to ensure the agreed project outputs are delivered to enable benefits to be realised. Moreover, you will be a driving force in fostering a culture of efficiency, effectiveness, and ambition within the directorate and beyond, challenging conventional thinking, and stimulating innovative solutions.
Duties and Responsibilities:
- Delivery - Create and lead the project to deliver the agreed outcomes within time, cost and quality constraints.
- Leadership - Day-to-day management and leadership of the project and the multi-disciplinary project teams.
- Project Management - You will provide effective management controls, set project controls, design the project structure and organisation appropriate to stage, and set appropriate delivery methodologies while managing effective transition between project phases.
- Budget - Maintain financial forecasts and track and report delivery against budget ensuring budget adherence.
- Resources - Schedule and manage resources to deliver the project.
- Benefits Realisation - Ensure benefits are identified, understood, measured, tracked and owned. Ensure appropriate Benefits Realisation Strategy is in place and monitor longer term delivery of benefits against the business case.
- Stakeholder Management - Identify key internal and external stakeholders and develop effective relationships.
- Risks & Issues - Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate.
- Governance - Provide key reports and support effective governance and decision making.
- Assurance - Support and deliver the project in line with project assurance.
- Change Management - Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with key stakeholders.
- Guidance & Support - Seek appropriate support, guidance and coaching from the project community, show commitment to personal development, and promote effective individual and team performance.
Person specification
- Project management of technical projects - Demonstrate end-to-end experience/capability of successfully delivering complex technical projects, using agile and lean practices, including but not limited to infrastructure and applications projects.
- Frameworks and methodologies - Good understanding of project and/or programme methodologies, including Waterfall and Agile methodologies, tools and techniques. Understanding of planning, scheduling, quality management, change management, risk and issue management, governance, stakeholder engagement, assurance, business case development and benefits management.
- Stakeholder engagement - Demonstrate experience of excellent stakeholder management and communication skills, including listening to and interpreting the needs of technical and non-technical stakeholders including a good understanding of commercial management/practices.
- Governance and Assurance - Proven experience of managing a multifunctional team. Demonstration of successfully delivering a technical / IT project or work stream whilst maintaining the project parameters (cost, time, quality and strategic alignment) throughout the life of the project. Working knowledge of estimating/forecasting, and an understanding of good financial management/principles.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Capability of using Agile and Lean practices to deliver a project.
- Confident in communicating to different audiences i.e. technical and non-technical stakeholders.
- Able to overcome challenges to ensure delivery of projects within a timely manner.
Benefits
Alongside your salary of £55,575, National Crime Agency contributes £16,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £16,100. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.Essential Criteria
Entry Requirements - You must have experience of Project Management within a technical IT environment.
Note: You must meet the essential criteria and evidence this within your application to be considered for the role.
Desirable Criteria
Desirable criteria are only used for assessment in the event of a tie break.It is desirable for candidates to hold one of the following qualifications:
- Relevant Project Management qualification such as Associated Project Management Fundamentals (APM)
- BSc Engineering
- Management of Risk Practitioner.
- Agile Project Management Qualification.
How we will assess you
Your application will be assessed against the following:Technical - this will be assessed by 250 word examples on:- Capability of using Agile and Lean practices to deliver a project.
- Confident in communicating to different audiences i.e. technical and non-technical stakeholders.
- Able to overcome challenges to ensure delivery of projects within a timely manner.
CV
Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.
Details of what is expected within you CV are as follows: Your CV will be scored against the following:
- Essential Criteria i.e. 'You must have experience of Project Management within a technical IT environment.'
- Criteria set out in the person specification.
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Capability of using Agile and Lean practices to deliver a project. .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
For guidance on the application process, visit:NCA Applying and Onboarding
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Success Profiles at Assessment
Behaviours- Making Effective Decisions
- Communicating and Influencing
- Capability of using Agile and Lean practices to deliver a project.
- Experience of delivering of complex technical projects.
- Experience of improving ways of working within a team.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Central.Recruitment@nca.gov.uk
- Email : central.recruitment@nca.gov.uk
Recruitment team
- Email : central.recruitment@nca.gov.uk
Further information
If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).If unresolved, you may escalate your complaint to the Civil Service Commission.
Salary range
- £55,575 - £55,975 per year