Delivery Manager

Job summary

Job purpose

As the government’s housing and regeneration agency we believe that affordable, quality homes in well-designed places are key to improving people’s lives. Together with our partners, we’re accelerating the pace of house building and regeneration across the country, as we seek to deliver homes and places people are proud to live in – for generations to come.

Here in the Digital team, we empower Homes England to deliver its mission through secure, efficient & flexible solutions and digitally empowered colleagues.

Our Delivery Management function supports and leads teams in the delivery and maintenance of high-quality software solutions that enrich the offering of Digital services to the business.

The Delivery Manager’s role is to nurture a high performing delivery team through motivating and empowering people and promoting collaboration and accountability towards goals. Connecting with stakeholders across the business to make the delivery of software reliable and predictable.

Key relationships

As a manager of our Digital Delivery teams, the Delivery Manager will have frequent interaction with Product Managers, Developers, QA Engineers and Business Analysts. Other teams likely to be involved include Platform & Infrastructure, Digital Support, User Centred Design and Enterprise Architecture.

Wider stakeholders will include partners representing business areas from across Homes England. Regular collaboration with the Delivery Management Community of Practice. The Delivery Manager will also work with 3rd Party Partner teams / suppliers where relevant.

Job description

Key accountabilities and responsibilities

• Motivate and empower the team to deliver excellence by ensuring they have the right resources and tools for success, defining goals and measuring progress.
• Championing agile values and helping the team to adopt, grow and mature effective tools and techniques for efficient delivery, promoting an Inspect & Adapt approach.
• Support the team to deliver measurable user and business outcomes.
• Applying appropriate governance to manage quality, risk and compliance and ensure your team/s are effectively embedding Government Service Standards.
• Build relationships with stakeholders through managing expectations, clear and timely reporting and demonstrating understanding of business aims and priorities.
• Contribute to the Delivery Management Community of Practice through sharing ideas, suggesting and implementing Continuous Improvements and contribution to departmental goals.
• Facilitate collaboration and the flow of information between and outside of the immediate Delivery team, stakeholder groups and third-party suppliers and partner resources.
• Able to deal with complexity through creative problem solving and effective management of risks, issues and dependencies.

Person specification

Key skills, knowledge and experience

• Agile and Lean practices

Holds a recognized agile leadership certification, for example Certified Scrum Master (CSM)

Able to: Identify and compare the best processes or delivery methods to use; Recognise when something doesn’t work, encouraging experimentation; Adapt and reflect, be resilient and see outside of the process; Measure and evaluate outcomes; help teams to manage and visualise outcomes.

• Commercial Management

Able to: Act as the point of contact for contracted suppliers; Understand appropriate internal contacts and processes within a government department; Understand how and when third parties should be brought into digital, data and technology projects.

• Communicating between the technical and non-technical

Able to: Listen to the needs of technical and business stakeholders and interpret them; Effectively manage stakeholder expectations; Manage active and reactive communication; Support or host difficult discussions within the team or with diverse senior stakeholders.

• Financial Management

Able to: balance cost versus value; Consider the impact of user needs; Report on financial delivery; Monitor cost and budget; Understand how and when to escalate issues.

• Lifecycle perspective

Able to: Recognise when to move from one stage of a product life cycle to another; Ensure the team is working towards the appropriate service standards for the relevant phase; Manage the delivery of products and services at different phases.

• Maintaining Delivery Momentum

Able to: Facilitate the delivery flow of a team, managing the pace and tempo; Actively address internal and external risks, issues and dependencies including where ownership exists outside the team.

• Making a process work

Able to: Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated; Add value and can coach the organisation to inspect and adapt processes; Guide teams through the implementation of a new process.

• Planning

Able to: Understand the environment and prioritise the most important or high value tasks; Use data to inform planning; Manage complex internal and external dependencies; Provide delivery confidence; Remove blockers or impediments that affect plans and develop a plan for difficult situations; Ensure teams plan appropriately given capacity.

• Team dynamics and collaboration

Able to: Effectively bring people together to form a motivated team; Help to create the right environment for a team to work in and can empower them to deliver; Recognise and deal with issues; Help create the best team makeup depending on the situation.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

For more information on the role, please see the attached Job Description.

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Name: Recruitment Team

Email: recruitmentinfo@homesengland.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : RecruitmentInfo@homesengland.gov.uk
• Email : RecruitmentInfo@homesengland.gov.uk

Recruitment team

• Email : Recruitmentinfo@homesengland.gov.uk