Delivery Manager (Ref: 17709)

Job summary

This position is based nationally.

Job description

Delivery Manager

Location: National*

Closing Date: Sunday 31st May

Interviews: w/c Monday 8th June

Grade: Grade 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**

London: £63,343 – £70,725

National: £58,511 – £65,329

Working pattern: Full-time, Part-time, Flexible working

Contract Type: Permanent

Number of vacancies: 3

Vacancy number: 17709

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

Please note this role requires you to pass Security Checkclearance. Please click on the linkfor details.

We’re recruiting for Delivery Managers here at Justice Digital, Data and Science to be part of our warm and collaborative Legal Aid Agency.

This role aligns againstDelivery Manager from the Government Digital and Data Framework

LAA Digital design, build and maintain digital products used by those who need legal aid, the legal aid providers that advise and represent them, and LAA caseworkers and other staff. Our vision is to create legal aid services that are easy to understand and use, built on modern, secure, affordable and adaptable technology.

The Delivery Manager role sits within Justice Digital’s delivery profession and is responsible for enabling the delivery of digital services and products across all stages of the product life cycle.

As a Delivery Manager, you will be responsible for building and maintaining teams, ensuring they are motivated, collaborating and working well. You will coach team members on agile and lean practices and facilitate a culture of continuous improvement within the team. You will proactively manage dependencies and risks to overcome obstacles to delivery.

You’ll be an active part of the broader delivery management community, both within your area and across Justice Digital. This offers the opportunity to participate in informal support networks with peers and share your skills and experiences with others across the MoJ, and wider government departments. You’ll also get support from your people manager, coaching and mentoring from your senior colleagues and from formal learning opportunities to develop in this role.

You’ll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through theCivil Service Pension Scheme.

• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service),plus 8 bank holidays and a privilege day for the King’s birthday.

• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance.

• Employees are allocated 10% of their working time for personal and professional development.

• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.

• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Scienceplease take a look at our blog.

Key Responsibilities:

As a Delivery Manager at Justice Digital, you will:

• Be accountable for the delivery of digital products and services by focusing the team on what is most important, using data to inform team planning and providing delivery confidence.

• Build and support high-performing teams that are motivated, collaborative inclusive.

• Coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques.

• Encourage and facilitate continuous improvement of the delivery team.

• Proactively manage dependencies and risks within the team to overcome obstacles to delivery.

• Communicate effectively with stakeholders across technical and non-technical boundaries to explain the team’s work and build trust.

• Be an active part of the broader delivery management community.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Agile and lean practices. You can compare and select the most appropriate delivery methods and processes, including a blended approach depending on the context. You can recognise, reflect and adapt when something does not work, encouraging experimentation and helping teams to measure, evaluate and visualise outcomes.

• Communicating between the technical and non-technical. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholder expectations and facilitate difficult discussions within the team or with diverse senior stakeholders.

• Maintaining delivery momentum. You can facilitate the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team.

• Making a process work. You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes.

• Planning. You can understand the environment and prioritise the most important or high value tasks, using data to inform you planning. You can manage complex internal and external dependencies and remove blockers or impediments that affect plans. You can plan for difficult situation and provide delivery confidence.

• Team dynamics and collaboration. You can effectively bring people together to form a motivated team and help to create the right environment for a team to work in and can empower them to deliver.

Willingness to be assessed against the requirementsfor SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Salary Information**

Base salary for this role is from £63,343 – £70,725 (London) or £58,511 – £65,329 (National)

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.

• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.

• Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase.

The final offer will reflect the skills and experience you demonstrate during the assessment process.

How to Apply

In Justice Digital, Data and Science, we recruit using a combination of the Government Digital and Data Profession CapabilityandSuccess Profiles Frameworks. We shall assess a combination of your Experience and Behaviours during the assessment process.

Stage 1 - Application and sift:

To apply for this position, you must submit the following as part of your application:

• A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.

• A Personal Statement (no more than 750 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the following 3 criteria listed below, using a separate paragraph for each.

• Agile and lean practices. You can compare and select the most appropriate delivery methods and processes, including a blended approach depending on the context. You can recognise, reflect and adapt when something does not work, encouraging experimentation and helping teams to measure, evaluate and visualise outcomes.

• Maintaining delivery momentum. You can facilitate the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team.

• Making a process work. You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes.

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above. We operate an anonymous shortlisting process. Please ensure your CV and Personal Statement do not include your name or any other identifying details.

Should we receive a high volume of applications, a pre-sift based on Agile and lean practices will be conducted before the sift.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams. At interview stage, you will be assessed against the following Success Profile elements - Experience and the following Behaviours:

• Communicating and influencing

• Delivering at pace

• Changing and improving

• Working together

As part of your interview, you will be asked to deliver a presentation that assesses your experience in Agile and lean practice and Planning. Further details will be provided if successful at sift.

Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, then Maintaining delivery momentum will be applied as the primary lead criterion to determine the final merit order.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £58,511, Ministry of Justice contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

In Justice Digital, Data and Science, we recruit using a combination of the Government Digital and Data Profession Capability andSuccess Profiles Frameworks. We shall assess a combination of your Experience and Behaviours during the assessment process.

Stage 1 - Application and sift:

To apply for this position, you must submit the following as part of your application:

• A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.
• A Personal Statement (no more than 750 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the following 3 criteria listed below, using a separate paragraph for each.

• Agile and lean practices. You can compare and select the most appropriate delivery methods and processes, including a blended approach, depending on the context. You can recognise, reflect and adapt when something does not work, encouraging experimentation and helping teams to measure, evaluate and visualise outcomes.
• Maintaining delivery momentum. You can facilitate the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies, including where ownership exists outside the team.
• Making a process work. You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes.

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above. We operate an anonymous shortlisting process. Please ensure your CV and Personal Statement do not include your name or any other identifying details.

Should we receive a high volume of applications, a pre-sift based on Agile and lean practices will be conducted before the sift.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams. At the interview stage, you will be assessed against the following Success Profile elements - Experience and the following Behaviours:

• Communicating and influencing
• Delivering at pace
• Changing and improving
• Working together

As part of your interview, you will be asked to deliver a presentation that assesses your experience in Agile and lean practice and Planning. Further details will be provided if successful at the sift.

Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, then Maintaining delivery momentum will be applied as the primary lead criterion to determine the final merit order.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=1053

Attachments

DM Job Description May 2026 (3) Opens in new window (docx, 41kB)