Delivery Manager (Req 3256)

Job summary

The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland.

The Agency also has responsibility for providing policy advice to Ministers on public sector pensions for these schemes and also for Local Government; for developing the regulations for each of these schemes; and for determining appeals made by members of these schemes. It also provides a pension calculation service for the Legal Aid Board for Scotland and the Scottish Parliament. The Digital Transformation and IT Operation team will develop a strong project capability to improve service efficiency both enhancing the customer experience and working to create new capabilities and create new services.

As IT Project Manager for a new telephony solution, you will have lead responsibility for planning, establishing and driving all aspects of the successful implementation, from initial inception right through to post-implementation warranty support. You will build and maintain a motivated, matrix-managed project team, involving close collaboration with supplier stakeholders to deliver a right-first-time, quality outcome. You will keep the team focused, energised and on track, identifying and removing barriers, making sure the critical path is protected to deliver a high quality solution. You will have great support along the way and the opportunity to showcase your expertise, coaching those around you.

Job description

• Plan and manage the delivery of a key IT/telephony project in support of pension administration systems, ensuring that realistic project plans are created, maintained and followed.
• Lead a team of staff, both technical and non-technical to define requirements, maintain delivery momentum and ensure a successful outcome.
• Identify, assess and manage risks, issues, assumptions and dependencies to the success of the project.
• Undertake contract management, including management of third party staff and delivery targets.
• Deliver budget estimates and monitor/manage costs throughout the lifecycle of the project.
• Manage the change control procedure, and ensure that project deliverables are completed within agreed cost, timescale and resource budgets, and are signed off.
• Communicate effectively with a wide range of customers, both technical and non-technical, to ensure understanding of the project goals and ensure successful delivery.
• Lead user and technical working groups.

Person specification

Technical: This role is aligned to the Delivery Manager role within the Product and Delivery Job Family. You can find out more about the skills required here. Experience:

1. Experience and knowledge of Project Delivery within Agile and formalised frameworks.
2. Experience and knowledge of Change Management, specifically previous successful management of end-to end IT Project led implementations of replacement telephony system solutions.
3. An understanding of cloud based systems and modern approaches to systems implementation.

Behaviours:

• Communicating & Influencing - Level 3
• Delivering at Pace - Level 3
• Making Effective Decisions - Level 3
• Working Together - Level 3

You can find out more about Success Profiles here: Success profiles: candidate guide - gov.scot
Behaviours are assessed at interview.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Delivering at Pace
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• This role is aligned to the Delivery Manager role within the Product and Delivery Job Family. You can find out more about the skills required here.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

If invited for further assessment, this will consist of an interview and assessment where the Technical, Behaviours & Experiences outlined in the Success Profile will be assessed.

Assessments are scheduled for w/c 15 June 2026 however this may be subject to change.

Interview and assessment are expected to take place in person on site at SPPA, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Philip Smith
• Email : philip.smith@gov.scot

Recruitment team

• Email : scottishgovernmentrecruitment@gov.scot