Delivery Programme Lead - East London and Essex - 7378

Title: Delivery Programme Lead - East London and Essex

Contract Type: Permanent, Full Time, 35 hours per week

Salary: £47,135 per annum to £52,008 per annum dependant on experience. *Plus Essential Car User Allowance £1,300 per annum

Grade: 9

Reporting Office: London, Stratford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid

Closing Date: 16th January 2026 at 11pm

Interview Dates: 2nd and 3rd February 2026 Face to Face interview at our Stratford, London office

Role Profile - Delivery Programme Lead.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)

Join our Delivery Team at L&Q:

L&Q are looking for a Delivery Programme Lead with experience in the project management of large scale Planned Maintenance & Refurbishment works programmes to properties in a social housing setting. This key role reports to the Partnership Manager and will be part of our East Region delivery team, covering properties & sites in East London and Essex.

If this sounds like you, we would love for you to apply!

Your impact in the role:

The role involves the day-to-day management of large scale Planned Improvement Works programmes via Delivery Partner contractors. Programme works may include Kitchen and Bathroom upgrades, replacement of windows & doors, re-roofing, building fabric repairs, Cyclical Decorations, M&E upgrading programmes, Complex Projects and energy efficiency Retrofit works.

What you'll bring:

· Direct experience of successfully managing contractors to deliver large scale building refurbishment workstreams safely, to the required quality standards and within the agreed Budget and planned Timescales, whilst achieving high levels of Customer Satisfaction.

· Ability to work collaboratively in a partnering environment with our Delivery Partner contractors, internal L&Q departments and other team members and key stakeholders to achieve all requirements of your designated works programmes. (Note: Previous experience of working under a Partnering form of contract eg. PPC2000 would be an advantage).

· Willingness and ability to take ‘ownership’ of your designated workstreams – identifying any delays or blockages and pro-actively working with our Partner contractors in agreeing & implementing mitigation measures

· Relevant technical experience in planned maintenance and property upgrading works (Internal and External)

· Good practical knowledge of Health & Safety and CDM Regulations and requirements. Ability to be vigilant on site and willing to challenge any shortfalls.

· Ability to agree quality benchmarks, closely monitor quality of works on site to ensure the required standards are achieved, challenge any shortfall in quality and to sign off work elements upon satisfactory completion.

· Ability to identify and instruct legitimate Variations to the agreed scope of works as and when they arise

· Ability to effectively chair regular (weekly) progress update meetings with our Delivery Partner contractors – ensuring that outputs and actions are recorded and complied with by all parties.

· Strong customer service experience in dealing directly with Residents with empathy and pro-actively resolving any issues / complaints within required timescales. Ability to liaise effectively and work collaboratively with our Delivery Partner contractors and our L&Q Customer Service team to drive up levels of customer engagement and satisfaction.

· Strong organisational, time management and prioritising abilities.

· Good project administration, monitoring, tracking and report writing skills.

· Effective communication and influencing skills at all levels with all stakeholders

· Strong IT skills – Word, Excel (Advanced), Outlook.

· A full UK driving license and access to a car is essential for this role.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ