Demand Responsive Transport Operations Lead

Job Title: Demand Responsive Transport Operations Lead
Starting Salary: £41,511 progressing to £45,718 per annum – pay award pending
Hours: 37
Location: Stevenage with hybrid working opportunities. Travel around the county will be required
Contract Type: Fixed Term Contract or Secondment for 2 years
Directorate: Growth & Environment

About the team

This is an exciting opportunity to join a fast-growing and inclusive team delivering a range of innovative transport projects. Our mission is to improve access for residents to essential services such as healthcare, education, employment, and leisure activities—helping to connect communities and reduce social isolation.

We are passionate about making a difference and are looking for individuals who share our commitment to accessible, sustainable, and community-focused transport solutions.

This position requires flexible working arrangements, managing a service that operates 7 days a week. The role involves a blend of office, on-site, and home working, depending on the needs of the service.

About the role

You will be responsible for the operational delivery of the HertsLynx Demand Responsive Transport (DRT) services across Hertfordshire, including management of the operational team as well as leading and driving improvements in operational delivery through understanding key inputs and processes.

You’ll be taking lead on day-to-day operational decisions and delivering a customer-focused service through active management of the internal operation. You will face logistical challenges which will require fast-paced problem solving.

You will be responsible for ensuring all work undertaken meets the legislative requirements under which the DRT scheme operates.

About you

We are looking for a proactive and adaptable DRT Operations Lead with strong operational management experience in passenger transport, who thrives in a fast-paced, customer-focused environment and is committed to delivering high-quality Demand Responsive Transport services

Essential

• Demonstratable experience and skills in contract management and transport service delivery
• A strong understanding of compliance and service quality will be essential to maintaining safe and effective service delivery.
• Excellent communication and interpersonal skills
• Strong prioritisation and organisational skills, with the ability to manage competing demands effectively
• Ability to operate in a busy environment, under pressure, with varied hours of operation

Desirable

• Evidence of continuing professional development in relevant professional area (CPC Passenger Transport qualification desirable)
• Confident in using transport scheduling systems, HR platforms, and other work-related software such as performance tracking, staff rostering, and reporting tools

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Community Services, level 11 job profile. Please locate this via:

Job profiles - Community services

To hear more about this opportunity please contact Peter.Nagy@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 5th August 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.