Deputy Director Third Party Intermediaries (TPI)

Job summary

The way energy consumers engage with the market is changing, and Ofgem will play a vital role in ensuring they are protected whilst supporting a fair and effective sector. Following new government legislation bringing price comparison websites and energy brokers under our remit, we are seeking a Deputy Director – Third-party Intermediaries to help establish and lead this new area of regulation with real-world impact for consumers and industry alike.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the sector, driving toward Net Zero whilst protecting consumers, especially vulnerable people.

We’re offering a permanent opportunity to lead the development of Ofgem’s new Third-party Intermediaries regulatory function and help shape a regulatory area from the ground up.

This is a real chance to build something significant at a pivotal moment for the sector. You’ll operate at the coal face of regulation, seeing first-hand the difference your work makes to consumers whilst helping shape behaviours, standards and trust across a changing market.

Work closely with senior stakeholders across government, industry, consumer groups and Ofgem’s leadership, you’ll lead complex programmes, help navigate major cultural change and support the successful implementation of a framework that will have long-term significance for the energy sector.

You’ll bring significant leadership experience within regulation, including experience establishing regulatory approaches, frameworks or regimes within evolving or emerging policy areas. An exceptional strategic thinker and communicator, you’ll be comfortable influencing at Executive and Board level, building trusted relationships and leading through complexity and ambiguity. Alongside a strong track record of delivering major programmes, you’ll have the ability to build high-performing, inclusive teams and create the clarity, direction and support needed for people to succeed.

In return, you’ll have the opportunity to lead one of the most visible and important new areas of regulation within Ofgem, shaping work that will directly affect how consumers engage with the energy market for years to come. You’ll join an organisation at the centre of major sector change, applying your expertise to meaningful work with genuine public impact.

We have a critical purpose to ensure consumers are protected, markets operate fairly, and the energy sector works in the interests of the people who rely on it every day. Join us and help shape the future of Third-party Intermediaries regulation across Great Britain.

Read on and find out more.

Job description

Following new government legislation, Ofgem has been appointed as the regulator for Third-Party Intermediaries (TPIs), including price comparison websites and energy brokers. Over half of energy consumers engage with the market through TPIs, and this new regime will address existing consumer protection gaps while supporting effective market functioning and economic growth.

Role purpose

This is a senior leadership role establishing regulation in a new and evolving area. As Deputy Director, you will shape the strategic direction for TPI regulation, develop and support delivery of a new regulatory framework, and develop organisational capability to support its implementation.

You will engage extensively with senior stakeholders across government, other regulators, industry and consumer groups, building trusted relationships and securing alignment at the highest levels, including Ofgem’s Board.

Reporting to the Director for Consumer Protection and Competition, you will lead and support multidisciplinary teams to deliver a complex programme successfully balancing time, cost and quality.

Key Responsibilities:

• Develop and deliver a clear, proportionate vision and strategy for TPI regulation supported by a coordinated programme to implement it
• Ensure effective resource, budget, and governance arrangements
• Build and support high-performing, multidisciplinary teams
• Provide inclusive, values-led leadership that supports high performance and professional development
• Lead senior engagement with government, regulators and industry stakeholders

Key Outputs and Deliverables

• Establish a long-term programme across policy, systems, compliance, enforcement and analysis, covering domestic and non-domestic markets and embed strong project management practice.
• Set clear objectives, milestones and performance measures
• Deliver policy and market interventions aligned with Ofgem’s strategic priorities
• Ensure effective implementation of policy into operational delivery
• Provide strategic advice to GEMA and senior leadership on regulatory decisions and risks

Key Stakeholder Relationships

You will operate at senior level across a broad stakeholder landscape, including:

• Internal: Board, Executive, Directors, Heads of Profession and corporate functions
• External: Government departments and Ministers, regulators, TPIs, suppliers, consumer groups, and wider energy sector stakeholders

Person specification

EssentialCriteria

• Demonstrable experience of setting strategic direction to enable delivery in ambiguous or emerging policy areas. Proven ability to inspire others to achieve that vision whilst building and leading high performing, inclusive teams. (Lead)
  
  
• Ability to create regulatory strategies that embed deep insight into customers, markets and communities affected by our work, support organisational goals, and anticipate long-term impacts of economic, political, social, environmental and technological trends.
  
  
• Highly effective communicator with strong experience of senior stakeholder engagement, including at Executive and Board level. Proven ability to build trusted relationships, influence and shape outcomes, and navigate challenging stakeholder relationships.
  
  
• Proven track record of leading delivery of complex programmes in fast‑moving and ambiguous environments, often with interdependent priorities and trade-offs. Ensures teams are equipped with the tools, clarity and support needed to deliver high‑quality outcomes at pace.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £81,000, OFGEM contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; SCS1 holiday entitlement; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 20% attendance in the office but this is kept under review), flexible working hours and family friendly policies. Plus, lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 750 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential skills and capabilities.

Failure to submit both sections (CV and Statement of Suitability) will mean the panel has only limited information on which to assess your application against the criteria in the person specification.

Timeline for the assessment process is:

Closing Date 1st June 2026
Sift from 2nd June 2026
Assessments w/c 15th and w/c 22nd June 2026
Interview from 7th July 2026 onwards

Please refer to Civil Service candidate advice on the acceptable use of Artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lynn Robertson
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: Recruitment@ofgem.gov.uk in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website.

Attachments

Deputy Director TPI Regulation role profile Final Opens in new window (pdf, 107kB)Deputy Director Third Party Intermediaries CP Opens in new window (pdf, 828kB)