Digital Communications Officer

Job summary

Ofgem is working at the forefront of the fight to make energy regulation clearer, more transparent, and accessible. As we transform how we communicate with consumers and stakeholders online, we’re looking for a Digital Communications Manager to join us and help deliver high-quality digital content that supports our mission to protect consumers and drive the transition to Net Zero.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We’re offering a permanent opportunity within our Communications Directorate, where you’ll join a team of communications specialists dedicated to making a positive difference for energy consumers. This role provides the chance to shape the way we communicate complex policy and regulatory information through clear, accessible digital content. Working at the heart of our digital channels, you’ll help ensure our website and e-newsletter content is user-focused, engaging and delivered to the highest standards.

You’ll collaborate with colleagues across the organisation to support the development and delivery of digital communications that help audiences understand our work. Applying content design principles and user-focused thinking, you’ll contribute to improving the quality, clarity and accessibility of content across our digital platforms.

This role offers a varied and collaborative environment, where you’ll work closely with communications professionals and subject matter experts to ensure content meets both user needs and organisational objectives.

Job description

We’re looking for someone with experience co-ordinating complex digital content for a range of internal stakeholders and writing and editing content for online audiences using a content management system. You’ll bring strong attention to detail, the ability to work calmly in a fast-paced environment and excellent stakeholder collaboration skills, alongside knowledge of accessibility standards and user-centred content design.

In return, you’ll join an inclusive organisation where communications and digital expertise play a vital role in delivering meaningful outcomes for consumers. We offer hybrid working, generous civil service pension and leave benefits, and the opportunity to work with experienced communications professionals across a supportive and collaborative team.

Our communications team has a critical purpose to ensure our digital communications are clear, accessible and user-focused, helping consumers and stakeholders understand the evolving energy system and the decisions that shape it. You’ll help bring that purpose to life through high-quality digital content that makes complex information easier to navigate and engage with.

Read on and find out more.

Person specification

Essential:

• Content delivery and coordination: Experience managing and coordinating varied, complex content requirements for a wide range of internal clients. (LEAD)
• Digital content creation: Experience writing and editing online content using a CMS, with strong attention to detail and the ability to work calmly in fast‑paced, high‑pressure environments. (LEAD)
• Stakeholder and analytical skills: Ability to work effectively with diverse stakeholders and convert data into insight, reporting in clear and appropriate formats.
• Digital standards and user‑led design: Knowledge of accessibility standards, HTML, and the principles of user‑centred design.

Desirable:

• Experience of using web CMS and bulk email systems
• Experience of working in government communications, or on GOV.UK, adhering to Government Digital Service (GDS) design principles.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Chloe Baily
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

453291 Role Profile Opens in new window (pdf, 196kB)453291 Candidate Pack Opens in new window (pdf, 669kB)Terms and Conditions April 2025 Opens in new window (pdf, 335kB)