Digital Project Support Officer x2

Job summary

Across government, the success of digital and technology programmes depends not only on strategy and delivery leadership, but also on strong operational support and effective coordination. As organisations manage increasingly complex portfolios of digital, data and AI initiatives, robust project support is essential to maintaining control, ensuring consistency and enabling delivery teams to operate effectively. Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future, and high-quality delivery support is key to achieving this.

Ofgem is on a significant transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are delivering a broad portfolio of digital, data and AI initiatives while maintaining essential services and infrastructure. Supporting this delivery requires strong governance, accurate reporting and effective coordination across multiple projects and stakeholders.

As a Digital Project Support Officer, you will play an important role in supporting the successful delivery of digital projects. Working closely with Delivery Managers and Portfolio colleagues, you will help ensure that projects are well-organised, properly tracked and aligned with the Delivery Excellence Framework. You will contribute to maintaining delivery momentum by providing high-quality administrative, planning and reporting support across one or more areas of the portfolio.

This role offers an opportunity to develop experience across a wide range of digital initiatives within a supportive and fast-paced environment. You will build your understanding of project delivery while contributing directly to the success of the organisation’s digital transformation.

Job description

You will be responsible for:

• Supporting planning and scheduling activities, helping to establish and maintain project timelines, milestones and dependencies.

• Assisting in monitoring project progress, producing reports and maintaining delivery controls to provide clear visibility of performance.

• Managing key project documentation, ensuring files are organised, accurate and maintained using appropriate version control practices.

• Supporting the organisation and facilitation of project meetings, including preparing materials and capturing actions.

• Maintaining stakeholder logs and supporting effective stakeholder engagement, escalating issues where appropriate.

• Assisting with financial tracking, monitoring project spend and providing inputs to support business case development and financial reporting.

• Maintaining risk and issue logs, ensuring they are up to date and that risks are escalated and managed appropriately.

• Using digital tools and data to collect, analyse and present information that supports project tracking and decision-making.

• Supporting adherence to governance processes and the Delivery Excellence Framework across projects.

We are looking for:

A proactive, organised and detail-oriented individual who is keen to build or develop a career in digital project delivery. You will be comfortable working across multiple priorities, supporting teams and ensuring that project information is accurate and up to date.

You may come from a project support, PMO or administrative background, but you will demonstrate:

• Experience working in a Project Support or PMO role, ideally within a digital or technology environment

• Strong organisational and administrative skills, with attention to detail

• The ability to manage multiple tasks and priorities effectively

• Good communication and stakeholder engagement skills

• An interest in digital delivery and a willingness to learn and develop

Experience supporting multiple projects, and experience in a government or regulated environment, would be beneficial.

This is an opportunity to play a valuable role in supporting Ofgem’s digital transformation. You will contribute to the effective delivery of projects that underpin critical services and help ensure that the organisation continues to deliver for consumers in a rapidly evolving environment.

Person specification

Essential Criteria

• Experience working in a Project Support or PMO role in a digital or technology project environment. (Lead Criteria)

• Background in establishing, planning and managing reviews at appropriate points through the life cycle of each project. (Lead Criteria)

• Experience or proven ability working within established protocols to manage and document all requests for changes to scope, timescales, costs, benefits or other approved baselines for a project.

• Strong ability to identify and monitor risks and issues, planning how to mitigate or respond to those risks and issues and escalating appropriately (Risk and issue management).
• Experience or proven ability to effectively leverage digital tools and data analytics for project reporting.

Desirable Criteria

• Experience in working with multiple in-flight projects
• Experience in a government context

#LI-DNI

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will also be asked to provide a 1250 word ‘supporting statement’ evidencing how your experience meets the essential and desirable criteria on the attached role profile. Please ensure you demonstrate clearly how you meet each of the person specification criteria.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Amber Shankland
• Email : amber.shankland@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

DDSS Role Profile Digital Project Support Officer (1B) Opens in new window (pdf, 135kB)DDSS Candidate Pack, Digital Project Support Officer (1) Opens in new window (pdf, 619kB)Terms and Conditions Opens in new window (pdf, 335kB)