Director of Income and Lettings

Salary: Competitive
Location: Stratford, London or Trafford, Manchester
Closing date: Sunday 15th February, midnight

Director of Income and Lettings Role Profile.docx

Would you like the opportunity to lead a criticalcustomer-facing service during a period of strategic transformation, shapinghow we deliver Empty Homes. Lettings and Income services while drivingperformance and cultural change? At L&Q, our mission is to create homes andneighbourhoods everyone can be proud of, and we believe that deliveringexceptional customer experiences and operational excellence is as important asproviding quality homes. This role is central to achieving that mission, ensuringthat every service we deliver reflects our commitment to residents and supportsthriving communities.

This is a pivotal role in our customer directorate.You will lead the, Income, Empty Homes and Lettings services, ensuring thatperformance standards are consistently met and improved, while embedding aculture of accountability, collaboration, and customer focus. Working closelywith the Transformation Programme, you will deliver a new operating model thatsimplifies processes, leverages digital tools, and fosters a high-performing,customer-first culture. This work directly supports L&Q’s corporate strategyto achieve operational excellence, streamlining services, improving efficiency,and ensuring that every interaction delivers value for residents andstrengthens trust in our organisation.

We are looking for an experienced leader with a strong trackrecord in housing management. You will bring expertise in transforming servicesand have successfully delivered process redesign, system implementation, andcultural change. Your ability to exercise sound judgement, collaborateeffectively, and influence across functions will be essential to ensure thevoice of residents shapes every decision. Above all, you will be passionateabout building inclusive, empowered teams that deliver exceptional customerservice and drive operational excellence.

At L&Q, we foster an empowering, values-drivenenvironment where colleagues feel respected, supported, and inspired to deliverexcellence. Diversity and inclusion are at the heart of our culture, andcontinuous improvement is celebrated, mistakes are learning opportunities, andsuccesses are shared wins. Residents are central to every decision; theirfeedback informs outcomes.

If you are excited by this fantastic opportunity and would like to learn more about how you could help us achieve our ambitions, then please reach out to our partners at GatenbySanderson.

Rosie Gunn on 07964 841 007
Sandra Jones on 07826 404 091
Or visit the microsite by clicking here: https://join-lq.co.uk/

Closing date: Sunday 15th February 2026 – midnight

We are committed to building a truly diverse and inclusive leadership team. We value diversity in all its forms, including gender, ethnicity, disability, age, sexual orientation and identity and recognise the importance of representation at senior levels. As part of our commitment, we guarantee an interview for at least one female candidate and one candidate from an ethnically diverse background for all senior leadership roles, provided they meet the essential criteria.