Disabled Facilities Grant Case Officer

• Disabled_Facilities_Grant_Case_Officer_-_Job_Description

Please apply online via the link provided.

Closing date: 25/08/2025
Interview date: 05/09/2025

Please apply via Winchester City Council's website.

Winchester City Council is seeking a dedicated and compassionate Disabled Facilities Grant (DFG) Case Officer to join our Private Sector Housing Team.

This is a rewarding opportunity to make a real difference in the lives of residents by helping deliver essential home adaptations that support independent living.

As a DFG Case Officer, you will be responsible for managing completed applications for Disabled Facilities Grants, ensuring that eligible residents receive timely and appropriate support to adapt their homes. You’ll work closely with Occupational Therapists, contractors, and other stakeholders to assess needs, coordinate works, and monitor progress.

You will need to be empathetic, an excellent communicator and confident in making difficult decisions to achieve positive outcomes for our customers. If you are interested in applying for this role, we would like you to have:

• Experience in housing, social care, or the delivery of disabled facilities grants.
• Knowledge of the Housing Grants, Construction and Regeneration Act 1996 and related legislation.
• Skilled in communication and able to work empathetically with vulnerable individuals.
• Organised, detail-oriented, and capable of managing multiple cases effectively.
• Proficient in using IT systems and maintaining accurate records.

If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including:

• Hybrid-working (50% in the office, 50% at home – after first 3 weeks in office)
• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days - dependent on length of service
• 13 days additional flexi leave per year (subject to operational requirements)
• Option to buy up to 5 days additional annual leave
• Free parking (during work hours) at any Winchester Park and Ride
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Season Ticket loans
• Excellent working environment
• Support for continuous professional development

Vetting Requirements:
This post is subject to a Criminal Records Check.

For an informal discussion about the role, please contact John Corrie, Senior Private Sector Housing Officer on 07980 732051.