Disrepair Lead

Disrepair Lead

We’re looking for a passionate and proactive Disrepair Lead to join our Repairs Team. This is a great opportunity to take ownership of disrepair case management and help us deliver a resident-led, legally compliant and high-quality service.

You’ll work closely with legal services, contractors, and operational teams to ensure disrepair cases are resolved efficiently and in line with the Disrepair Pre-action Protocol. You’ll be a key part of improving our repairs service and supporting our residents through what can be a challenging time.

What You’ll Be Doing

• Managing disrepair cases from letter of claim to resolution.
• Liaising with solicitors, residents, and contractors to ensure repairs are completed to a high standard.
• Supporting residents and keeping them informed throughout the process.
• Collaborating across teams to improve service delivery and meet KPIs.
• Identifying trends and contributing to service improvements.

What We’re Looking For

You’ll bring:

• Experience of managing disrepair or complex repairs cases. Along with an understanding of disrepair pre action protocols and case resolution processes.
• Excellent communication and stakeholder management skills. With proven ability to support residents, manage expectations and communicate clearly with stakeholders.
• Evidence of prioritising team goals, supporting colleagues and adapting to changing demands. Along with working collaboratively and flexibility within a team.
• Proficiency in relevant IT systems, MS Excel, CRM platforms and internal tracking tools.
• Evidence of your alignment with our organisational values.

Why join us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in crating a workplace where everyone feels supported, included, and empowered.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.

• We reserve the right to close this advert early if we receive a high volume of suitable applications.

• You will be required to work two days per week at our offices in Pitsea, Essex along with a monthly visit to our Ealing office (because this role is covering our North West Region).

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews will take place on in person at our Pitsea Office on the 4/5 March 2026

If you’re a proactive, values-led housing professional who thrives on building relationships, solving problems creatively, and delivering results for residents, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Disrepair Lead role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk