Driver Training Support Officer

Job Title: Driver Training Support Officer
Starting Salary: £27,694 progressing to £31,022 per annum (pro rata for part time)
Hours: 37
Location: Stevenage
Contract Type: Permanent
Directorate: Growth & Environment

About the team

You’ll be joining a small, friendly and committed team responsible for managing bookings, enquiries and administration for both our NDORS (National Driver Offender Retraining Scheme) courses and our Driving Assessment Scheme. No two days are the same, and you’ll play a key role in ensuring our services run smoothly and efficiently.

About the role

As a Driver Training Support Officer, you will:

• Provide high‑quality administrative support for the delivery of NDORS behaviour‑change courses, run by HCC on behalf of the Police.
• Handle incoming calls and customer enquiries with professionalism and confidence.
• Carry out booking management, quality checks and general administration to ensure a seamless experience for all participants.
• Support the ongoing operation and maintenance of the driving assessment scheme.
• Work collaboratively with colleagues and external partners to ensure all services meet required standards.

Your contribution will support our wider mission of reducing road collisions, injuries and fatalities across Hertfordshire — work you can truly be proud of.

About you

Essential:

• Confident using IT, including Microsoft Office applications
• Skilled and professional on the phone
• Highly organised, accurate and able to manage a varied workload
• Must be available to work on a rota to provide cover on Saturdays.

If you’re enthusiastic, reliable and ready to help deliver services that make a real difference to people across Hertfordshire, we’d love to hear from you.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:

Job profiles: Business support services

To hear more about this opportunity please contact claire.kingham@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: TBC

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.