Duty Community Care Officer

Job Title: Duty Community Care Officer
Starting Salary: £30,559 progressing to £33,366 per annum – pay award pending
Hours: 37
Location: Hemel Hempstead
Contract Type: Permanent
Directorate: Adult Care Services

About the team

Join our dynamic, high performing & friendly team at the forefront of Adult Social Care in Hertfordshire, where your passion and dedication can make a real difference through prevention, early intervention, and enablement.

We are looking for a Duty Community Care Officer to join our busy Assessment Teams at Gateway South and West, in the Connected Lives Gateway Service.

About the role

As a Duty Community Care Officer, you will support the Team Managers with tasks related to people referred into the service. This will be ensuring good communication with people & their families, their referrers and other partners involved with the person.

You will follow up on planned interventions from staff after assessments and the cease of their involvement, such as progress chasing the delivery of specialist equipment and ensuring the equipment is installed and meeting their desired outcomes.

You will hold strength-based conversations with adults or carers to understand their desired outcomes and explain how these can be met through the preventative and reablement pathway.

This post includes a high proportion of telephone contact with adults and carers referred to the team, seeking consent and establishing their views and reasons for referrals, to help the triage of the Team Managers in planning proportionate responses, ensuring the safety and well-being of the adult or their carers based on reasons for our involvement, nature, risk and complexity of their needs or those of their carers.

You will have knowledge of local resources, services and facilities and provide information, advice and signposting to prevent, delay or reduce care and support needs of adult or support needs of carers.

You will resolve individuals' needs through a range of creative interventions and connect them with wider social networks and community resources to meet some of their desired outcomes immediately or organize personalized solutions by collaborating with various partners.

Although you will be largely office based at Apsley, you may be asked to travel as part of the role to residents’ homes providing information, advice and support to prevent, reduce and delay their needs for care and support.

Specialist training will be provided to assess functional abilities and utilise assisted technology and equipment-based solutions.

This is a fast-paced team with clear solution focused short term involvements with a Reablement First focus.

About you

Essential Criteria:

• Full UK Driving Licence
• Previous experience in a Social Care setting
• Strong communication and negotiation skills
• Strong telephone skills
• A good standard of recording and ability to summarise findings

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Health and Social Care Services, level HSC8 job profile. Please locate this via:

Job profiles - Health and social care

To hear more about this opportunity please contact Boban Jose on boban.jose1@hertfordshire.gov.uk or 07458 049353 for an informal discussion about the role.

Interview Date: 15 August 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.