Duty Manager
- Job description
- Lead and supervise operational teams across the facility.
- Ensure the health, safety and wellbeing of customers, colleagues and contractors.
- Deliver and promote excellent customer service across all areas of the centre.
- Oversee the day-to-day operation of the building, including the pool, fitness suite, sports hall and reception areas.
- Manage staffing levels and coordinate team activities during shifts.
- Respond professionally and effectively to customer enquiries, feedback and incidents.
- Ensure all operational procedures, policies and legislative requirements are adhered to.
- Act as the responsible manager on duty, including responding to emergencies and managing incidents.
- Support the delivery of activities, programmes, events and centre initiatives.
- Assist in achieving income targets and promoting memberships, activities and services.
- Demonstrate strong leadership and people management skills.
- Have excellent communication and customer service abilities.
- Remain calm under pressure and can make sound decisions in challenging situations.
- Are highly organised, proactive and solution-focused.
- Take pride in delivering outstanding customer experiences.
- Are flexible and willing to work a varied shift pattern, including evenings and weekends.
East Riding Leisure South Holderness is seeking enthusiastic, motivated and customer-focused individuals to join our management team as Duty Managers. This is an exciting opportunity for people who are passionate about delivering exceptional customer service, leading teams, and promoting health and wellbeing within the local community.
As a Duty Manager, you will play a key role in the day-to-day operation of the centre, helping to ensure that every customer enjoys a safe, welcoming and high-quality experience. Leading by example, you will support and motivate staff, maintain high operational standards, and ensure the facility runs efficiently, effectively and safely at all times.
There are 44 contracted hours available, which will be split across two Duty Manager posts.
Key Responsibilities
In this role, you will:
About You
We are looking for individuals who: