Duty Operations Assistant

You’ll be central to the smooth and successful running of our community centres, making sure they’re lively, inclusive spaces that offer a wide range of services and activities valued by local people.

This is a mobile role where you’ll work across multiple sites. You’ll combine on-site visits with essential administrative support. You’ll oversee day-to-day operations, ensuring each space is clean, safe, and compliant, while providing a friendly, professional presence for residents and visitors.

What you’ll do

• Provide administrative support including managing bookings, updating databases, ordering consumables, liaising with suppliers, collating feedback, coordinating diaries, attending meetings, and maintaining accurate records
• Deliver a welcoming reception service and respond promptly to calls and emails
• Carry out routine checks, fire alarm and emergency lighting tests, and health & safety inspections; report issues as required
• Maintain customer records and data systems in line with data protection regulation
• Carry out tasks in accordance with the cleaning schedule, ensuring that both day-to-day duties and periodic cleaning are timely and completed to an appropriate standard
• Process invoices and update finance systems in line with procurement policy.
• Build positive relationships with colleagues and volunteers
• Attend required training and undertake health & safety roles such as Fire Warden or First Aider
• Where appropriate to the location, support bar and kitchen duties including set up, clean up, serving customers, and processing payments

What you’ll need

• Demonstrable experience in a similar role, or in an administrative position
• A full, clean driving license and access to a car
• Strong attention to detail, and able to work within policy and procedural guidelines
• Strong organisational skills and the ability to effectively prioritise work
• Great interpersonal skills with the ability to communicate effectively with customers, colleagues, and stakeholders
• An understanding of the importance of confidentiality and data protection
• Proficient level of IT literacy in Microsoft Office and confident to work with different data management systems and across digital platforms
• A strong commitment to the principles of equality, diversity, and inclusion

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days annual leave, plus bank holidays
• Two paid volunteering days each year
• Flexible benefits scheme and discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution

Please read before applying

This role requires a Basic DBS check.

If you have any questions, please contact Felicity Smith - felicity.smith@peabody.org.uk

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Interviews will take place in person at Houghton Hall, 6 Houghton Hall Business Park
Porz Avenue, Houghton Regis, Bedfordshire LU5 5UZ

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.