Duty Operations Assistant

Your day as a Duty Operations Assistant could involve welcoming visitors to our community centres, conducting health and safety checks, or carrying out light cleaning and administrative tasks. You will play a crucial role in ensuring that our community spaces are vibrant, safe, and accessible, supporting a wide range of activities for residents.

What you’ll do

You will be responsible for front-of-house operations, greeting visitors with a friendly and helpful attitude. You’ll manage bookings, process invoices, and handle purchasing requests. Alongside these duties, you will also ensure the smooth running of our centres by conducting safety inspections, reporting repairs, and making sure spaces are well-maintained.

You’ll work collaboratively with colleagues and volunteers to ensure community events run smoothly, and you will handle all tasks with great attention to detail, including updating customer records and maintaining data protection standards.

What you’ll need

• Demonstrable experience in managing data accurately and efficiently. Prior use of IT systems, including Microsoft Office.
• Proven experience in customer service, administration and health & safety in the workplace.
• Comfortable communicating with a wide range of audiences in a busy, people-focused environment.
• Flexibility, you’ll work split shifts and be available for some evening and weekend shifts, sometimes over multiple sites.
• Proactive, well-organised, and take pride in providing excellent customer service.
• Understanding of Health and Safety and previous experience on keeping an environment clear from hazards.
• Compassion, patience, and the ability to adapt to different situations.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days annual leave, plus bank holidays
• Two paid volunteering days each year
• Flexible benefits scheme and discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution

Please read before applying

The role is offered on a fixed term contract until January 2027.

The hours of work are Monday to Friday 9am-5pm or 3pm-11pm and Saturday to Sunday 9am-5pm (shifts).

This role requires a Basic DBS check.

If you have any questions, please contact Felicity Smith at felicity.smith@peabody.org.uk.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Interviews will take place in person at the Sporting Club, 30 Bayliss Ave, Thamesmead, SE28 8NJ on Tuesday, 20th January 2026.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.