Employee Engagement & Wellbeing Lead

Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Role Purpose

The Employee Engagement & Wellbeing Lead turns engagement and wellbeing strategy into measurable, practical action that strengthens employee voice, builds trust and improves organisational performance. Reporting to the Inclusion, Engagement & Wellbeing Manager, the role leads the listening cycle (surveys, pulses, focus & network groups), translates insight into targeted action plans and partners with leaders, managers, staff networks and Internal Communications to create a compelling employee experience. Operating across a hybrid model, the postholder drives engagement and wellbeing improvements in priority hotspots, upskills managers in engagement and wellbeing fundamentals and integrates recognition, wellbeing and inclusion activities to sustain positive culture change aligned to Civil Service values.

Job description

Key Responsibilities

Engagement Strategy and Roadmap Delivery

• Own and deliver the annual engagement & wellbeing plan aligned to organisational priorities, culture aims and Ofgem values. Define measures, milestones and benefits and ensure alignment with ED&I and Culture.

Insights

• Plan and run end‑to‑end listening cycles (annual survey, pulses, listening groups etc.), ensure robust methodology and confidentiality.

• Generate clear insights that identify hotspots and root causes.

• Advise senior leaders on trends in engagement, wellbeing and culture, highlighting risks, opportunities and areas requiring targeted intervention.

Culture, Inclusion & External Benchmarking

• Act as the primary operational lead for engagement and wellbeing initiatives, escalating strategic issues and risks as appropriate.

• Use engagement data to support the organisation’s cultural direction of travel, working closely with OD, Senior People Partners, Staff Networks and the EDI Team to ensure improvements are evidence based and aligned with Ofgem values.

• Monitor and continuously improve the employee experience of the reasonable adjustments process, working with stakeholders across People, Estates and staff networks to identify themes and implement improvements.

• Manage the organisation’s participation in external benchmarking and accreditation schemes (e.g. Investors in People, Mind Workplace Wellbeing Index, HSE), ensuring that evidence submitted reflects genuine employee experience and aligns with internal priorities.

• Coordinate improvement plans arising from accreditation feedback, ensuring that actions enhance employee voice, engagement and inclusion.

Capability, Recognition & Wellbeing Integration

• Design and deliver manager toolkits, clinics and resources on engagement and wellbeing basics – signposting colleagues to wellbeing offers.

• Delivers governance and management of external engagement and wellbeing contracts – working under advice from the Head of OD&D, escalating issues as required.

Communications and Campaigns

• Lead the delivery of engagement and wellbeing campaigns, awareness events and organisational initiatives that strengthen culture, inclusion and employee experience.

• Develop engaging narratives and campaigns that build on feedback, promote success stories and improve participation.

• Own, review and update the Intranet pages relating to engagement and wellbeing.

• Use the Intranet & SharePoint to publish, maintain and improve engagement and wellbeing content.

Person specification

Key Skills and Capabilities

• Proven experience delivering employee engagement and wellbeing programmes with measurable improvement in a complex public sector environment. (LEAD)

• Strong listening and analytics capability (survey design, pulses, qualitative methods). Able to translate insight into targeted action. (LEAD)

• Excellent facilitation and stakeholder management skills. Credible with senior leaders and trusted by staff networks.

• Clear, compelling communication skills. Capable of crafting narratives and practical toolkits for managers.

• Understanding of how engagement links with inclusion, recognition and wellbeing to drive sustainable culture change.

• Programme discipline - planning, benefits tracking, risk management and governance reporting.

• Data literacy and visualisation with high standards of confidentiality and GDPR compliance.

• Organised, pragmatic and outcome‑focused. Resilient during peak cycles and change.

• Strong Internal Communications capability, including practical Wire/SharePoint editing and content management skills.

• Demonstrable experience using employee insight and data to drive measurable improvements in engagement, culture, wellbeing or organisational performance.

• Strong ability to design and manage listening activities such as surveys, pulse checks and focus groups.

• Demonstrable success partnering with leaders, managers, staff networks and communications teams to strengthen employee voice.

• Excellent communication and influencing skills, with experience presenting insight and recommendations to senior stakeholders.

• Strong organisational skills with the ability to manage multiple priorities.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Working Together
• Changing and Improving
• Communicating and Influencing

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : P&EEvolve@ofgem.gov.uk
• Email : P&EEvolve@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

Attachments

Candidate Pack - Employee Engagement & Wellbeing Lead - 487004 Opens in new window (pdf, 625kB)Employee Engagement & Wellbeing Lead - Role Profile Opens in new window (pdf, 137kB)Terms and Conditions Opens in new window (pdf, 335kB)