Energy Operations Manager - 7777

Title: Energy OperationsManager

Contract Type: Permanent, FullTime, 35 hours per week

Salary: £40,649 per annumto £44,825 per annum (London weighted salary) or £36,073 per annum to £40,014per annum (Regional salary), dependant on experience

Grade: 8

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 15th May 2026

Interview Dates: W/C 26th May

Please click here for the role profile - Role Profile - Energy Operations Manager.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our L&Q Energy Team at L&Q:

An exciting opportunity has arisen to join our Energy Team in the role of Energy Operations Manager. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this a really exciting time to join L&Q Energy!

Reporting to the Senior Energy Operations Manager, the Energy Operations Manager role is critical to ensuring the safe, reliable, and customer-focused delivery of heating services to residents connected to our communal heating schemes.

As the first point of contact for all operational matters relating to our heating developments, the Energy Operations Manager provides end-to-end oversight of service delivery. This includes managing system failures, overseeing emergency and planned works, and ensuring contractors deliver against performance and compliance standards. The role requires maintaining full visibility of all operational and capital activity and ensuring risks are identified and mitigated at the earliest opportunity.

The postholder leads on all site-related matters, acting as the central coordinating function between contractors and stakeholders. This includes close liaison with Neighbourhood teams, the call centre and wider customer services teams, social media team, communications, and press functions to ensure consistent and accurate messaging. The role is also responsible for managing resident communications, including complex escalations, MP enquiries, and resident meetings.

Communal heating schemes are critical services. Any disruption directly impacts residents’ homes, wellbeing, and satisfaction. Strong operational leadership at is therefore essential to maintain service continuity, regulatory compliance, and reputational protection.

If this sounds like you, we would love for you to apply!

Your impact in the role:

They will ensure compliance of assets in line with Corporate Health and Safety and ensure activities of L&Q Energy meet objectives and key performance indicators to achieve agreed Annual Operational Plan. They will provide regular progress reports on scheme activity and provide analysis of scheme failures and put forward recommendations for improvements. They will be the main point of contact for internal and external customers and stakeholders for communal heating schemes on behalf of L&Q Energy.

The successful candidate will be high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile.

Please note there will be a requirement to be part of an on-call rota to cover out of hours.

What you'll bring:

This role will be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends.

To be considered for this role candidates will display the following:

• Excellent influencing skills with a strong focus on delivering excellent customer service
• Experience managing contractors and stakeholders in high-pressure or politically sensitive environments
• Highly organised with excellent communication skills
• Experience in managing multiple ongoing work streams
• Knowledge of communal and district heating systems ideally with relevant experience
• Experience and understanding of procurement of works and services
• Good commercial acumen and financial awareness

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

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