Energy Performance Policy & Delivery Support Officer

Job summary

The MHCLG Building Insights Division leads the department’s work to gain a deeper understanding of the country’s buildings. The Division manages The Energy Performance of Buildings (England and Wales) Regulations 2012. These Regulations include a requirement for Energy Performance Certificates (EPCs) to be provided whenever a property is newly constructed or marketed for sale or lease, Display Energy Certificates (DECs), and Air Conditioning Inspection Reports (ACIRs). The Energy Performance of Buildings (EPB) team is responsible for overseeing the delivery of energy certificates, working with external organisations who are responsible for quality, training and standards. The team work closely with the EPC Register team who run the gov.uk digital service for EPC and assist people to understand the actions they can take to improve the energy efficiency of their homes.

We’re currently driving major reforms to the EPB regime and finalising changes that will reshape how the industry operates. In 2026, the new Home Energy Model will be introduced —the biggest methodology update in over a decade.

This is a rare chance to help deliver one of the most significant changes to building energy performance in years. The role provides a mix of policy and operational delivery work and provides an opportunity to gain and exercise delivery and policy skills as well as external stakeholder management.

We are looking for dynamic and proactive individuals to join the team to drive forward our reforms and support our workstreams.

Job description

As the Energy Performance Policy & Delivery Support Officer you will:

• Support relationships with organisations involved in Energy Performance Certificates (EPCs), including accreditation bodies, energy assessors and software providers.
• Support the management of contracts that help deliver the EPC regime, including work on auditing assessor schemes, developing guidance and validating EPC software.
• Coordinate and draft responses to correspondence and enquiries (including from ministers, Parliament, industry and the public) on technical and policy issues, meeting agreed deadlines.
• Support work to improve how EPCs are produced and used, strengthening their accuracy, consistency and public confidence.
• Contribute to the design and delivery of wider EPC reforms, including developing policy proposals, producing guidance/products and supporting the sector to implement changes.
• Support wider team priorities, such as helping to develop policy, preparing updates for governance boards, supporting parliamentary work, and drafting briefings and submissions.

Person specification

• Manage and prioritise a varied workload, delivering accurate work to agreed deadlines.
• Build effective working relationships with a range of stakeholders and contribute to achieving shared outcomes.
• Draft clear written outputs for different audiences, including briefings and presentations.
• Support contract management and use finance processes (for example forecasting, purchasing and procurement) in line with organisational requirements.
• Communicate information clearly and appropriately, adapting style and level of detail for different audiences.
• Work collaboratively and contribute to an inclusive team environment.

Benefits

Alongside your salary of £36,169, Ministry of Housing, Communities and Local Government contributes £10,478 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Staff Benefits Scheme, Childcare Vouchers, and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application and Selection
The application process will be split into 2 stages, testing the following Success Profiles:

Behaviours , Strengths

Stage 1: Sift

• Behaviour: Changing and Improving (Lead Behaviour)

• Behaviour: Communicating and Influencing

• Behaviour: Delivering at Pace

• Behaviour: Making Effective Decisions

There is a 250-word limit per question.

When writing your application, remember:

• the assessor won’t be reading your answers sequentially

• do not assume that the same assessors will have read all of your answers

• if talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on!)

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.

In the event that we receive a large number of applications, we may conduct an initial sift using the lead behaviour listed in the advert. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

If you run into any technical problems when applying through Be Applied (for example, trouble logging in or submitting your application), their support team can help. Please contact them at hello@beapplied.com.

Stage 2: Interview

• Behaviours: Changing and Improving, Making Effective Decisions, Communicating and Influencing, Delivering at Pace

• Strengths: The strength-based questions will require natural responses from the candidates.

Sift and Interview Dates

Sifting is envisaged to take place the week commencing 11/05

Interviews are envisaged to take place the week commencing 25/05 and are currently being held remotely via videocall. This could be subject to change.

Starting Your Application

Step 1: Complete your personal details on CS Jobs

Step 2: Complete the Verbal Reasoning test by 23:55 on 04/05/2026

You’ll receive guidance when invited to take the tests – please read it carefully before starting.

These tests are not timed, but we recommend allowing up to one hour per test.

Step 3: If successful, you’ll receive a link to complete your application by submitting behaviour examples via Be Applied by 23:55 on [Insert Date].

Please note:

• Links are sent manually and may take a few days.

• Check your junk/ spam folders if you haven’t received it.

Step 4: We will review your application and if successful, you will be invited to interview.

How We Recruit

Find out more about our recruitment processes here.

• Applying

• Sifting

• Interview

• Interview Results & Feedback

• Reserve List

• Near Miss

• Civil Service Grades

• We are a DCS, RIS & GPTWV employer

• Reasonable Adjustments

How to Apply

Find out everything you need to know before applying here.

You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly.

• Security Clearance Requirements

• Civil Service Nationality Requirements

• Right to Work

• Civil Service Code and Recruitment Principles

• CV Declaration

• Sponsorships

• Salary and Grade

• Existing Civil Servants

• Conflict of Interest

• Location and Flexible Working

• Fixed Term Contracts

• Internal Fraud Database

• Appeals and Complaints

Security Clearance Requirements

National Office:

London Office: + CTC

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Tom Wood
• Email : tom.wood@communities.gov.uk

Recruitment team

• Email : recruitment@communities.gov.uk