Estate Services Contracts Monitor

Please apply online via the link provided.

Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.

As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.

Are you looking to utilise your excellent customer service and communication skills to provide our residents with a great service? If so, this could be the role for you. We are looking for an Estate Services Contract Monitor to join our dynamic Neighbourhood & Estate Services Team to ensure our blocks of flats and estates are looking as good as they can do, by monitoring the performance of the cleaning, gardening and maintenance contractors. You will also identify areas for improvement and recommend solutions.

This is an ideal opportunity to develop a career in social housing as previous experience of contracts monitoring is not essential. We would be pleased to hear from you if you have:

• Experience of working in a customer facing service setting.
• Experience of setting up and maintaining administrative systems.
• Good numeracy and IT Skills (Excel, Word and databases).
• Good negotiation and communication skills.
• Assertiveness and confidence to raise issues and highlight breaches of contract with contractors.
• Positive “can do” attitude with a commitment to providing excellent customer service.
• A full driving licence and access to a vehicle.

This role presents a brilliant opportunity to join a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.

We will offer you training and supervision to help you achieve your full potential, and an excellent package including pension scheme, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days.

For further details and to apply, please click on the apply link above.

No agencies

Closing date: Sunday 10 August 2025.

Interviews will be held on Wednesday 20 August 2025.

We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.