Estate Services Supervisor

Permanent

Ref: H7621

This is an exciting opportunity for someone with experience in cleaning, estates, facilities or environmental services who is ready to take the next step in their career. You will be responsible for the day-to-day supervision of frontline teams, helping to ensure services are delivered safely, efficiently and to the high standards our residents expect.

Working closely with the Estates Lead Officer, you will play a key role in coordinating service delivery, supporting staff, carrying out inspections and resolving day-to-day operational issues across our housing estates and supported housing schemes.

The Role

As a Estate Services Supervisor you will:

• Supervise Communal Area Cleaners and Mobile Cleaners.
• Allocate daily work and manage service delivery across multiple sites.
• Coordinate cover arrangements and respond to operational pressures.
• Carry out inspections and quality checks to ensure cleaning standards are achieved.
• Support staff performance through coaching, guidance and day-to-day supervision.
• Respond to and resolve routine operational issues.
• Promote safe working practices and support compliance with Health and Safety requirements.
• Support induction and on-the-job training for new employees.
• Assist with delivery of communal cleaning, mobile cleaning, window cleaning, void clearance and fly-tipping response activities.
• Support positive engagement with residents and respond to routine service enquiries.

About You

We are looking for someone who:

• Has experience working within a cleaning, estates, facilities or similar operational environment.
• Has experience supervising or supporting frontline teams.
• Can organise workloads, allocate work and manage competing priorities.
• Has experience monitoring service standards and carrying out inspections.
• Understands relevant Health and Safety requirements, including safe systems of work and COSHH.
• Has strong communication skills and can confidently provide instructions, guidance and feedback.
• Can identify issues, solve problems and escalate concerns appropriately.
• Is comfortable using basic IT systems to record activity and inspections.
• Demonstrates the Council's values of honesty, accountability, support, focus, ambition and nurturing equality, diversity and inclusion.

Applicants must hold a full driving licence valid in the UK.

A satisfactory Basic DBS check will be required for the successful candidate.

The deadline for applications will be midnight on the closing date shown in the advert details.

Information for applicants on Local Government Reorganisation

The Council is going through a major change as part of Local Government Reorganisation (LGR) and devolution. This means that the district and borough councils in Hertfordshire will be replaced by a smaller number of new unitary councils.

The aim is to make local government simpler and more efficient, improve services for residents, and bring decision-making closer to the communities we serve.

What this means for you

If you join Dacorum Borough Council between now and 31 March 2028, you will move to a new organisation on 1 April 2028. Your role will transfer to the new authority, but the way you work and who you report to may change.

While this may be different from what you are used to, it is also a rare and exciting opportunity to join Dacorum at a time of real change.

You will have the chance to help shape the future of local services and be part of building something new.

The new unitary councils will create opportunities for innovation, growth, and better public services. They will offer a more joined-up and forward-looking working environment for employees.

We are committed to supporting our staff and continuing to deliver high-quality services for residents throughout this change. Together, we are building a better future.