field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1719/FINAL_JD_S_EPO_-_PO1_-_PO4__1___1___2_.pdf" target="_blank">FINAL_JD_S_EPO_-_PO1_-_PO4__1___1___2_</a></li>
</ul>

Please apply online via the link provided.






Job Title:&nbsp;Senior/Environmental Protection Officer
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:
Country:
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02673
Service:&nbsp;Public Realm
DBS Required:&nbsp;No
Organisation Logo:&nbsp;Hackney Council
Agreement Type:&nbsp;Permanent
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;PO1 - PO4
SCP Range:&nbsp;£44,937 - £54,360
The Role:
(Senior/Environmental Protection Officer PO1-PO4 (£44,937 - £54,360)
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
Our success brings challenges, including noise, lighting, and smoke nuisances, and licensing and planning issues. Environmental Protection is tackling these issues, and we’re now seeking Senior/Environmental Protection Officers to join us.
In this role, you’ll investigate and manage noise and nuisance cases in the commercial sector, from initial complaint through to resolution and potential court proceedings. You’ll also prepare reports and respond to Members’ and public enquiries. The essential requirement for the Senior/Environmental Protection Officers roles are as follows;
Environmental Protection Officer&nbsp;(PO1 &amp; PO2)
PO1 - Requires experience in environmental noise and nuisance investigations, including enforcement, as well as consulting on Licensing applications.
PO2 - Requires experience in environmental noise and nuisance investigations and consulting on Planning, Licensing, and Prior Consent s.61 applications. An IOA Certificate of Competence in Environmental Noise Measurement is desirable.
Senior Environmental Protection Officer&nbsp;(PO3 &amp; PO4)
PO3 - Requires significant experience in environmental noise and nuisance investigations and enforcement. Must have the IOA Diploma in Acoustics and Noise Control.
About Us:
PO4 - Requires extensive experience and knowledge in environmental noise and nuisance investigations and enforcement. Must have an accredited academic qualification (e.g., MSc, BSc (Hons), or Diploma) in Environmental Health approved by the Environmental Health Registration Board, or an MSc in Environmental and Architectural Acoustics or equivalent, is essential.
We’re looking for someone proactive, motivated, and ready to develop innovative approaches to improve our service. For an informal discussion please contact Rockwell Charles, Environmental Protection Manager on 07543 516043.
What We Offer:
<ul>
<li>Hybrid working and a strong work/life balance</li>
<li>28 days’ annual leave (rising to 33 after five years)</li>
<li>Local Government Pension Scheme membership</li>
<li>Learning and development opportunities</li>
<li>Benefits including childcare vouchers, interest-free travel loans, and local discounts</li>
</ul>
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
Key Accountabilities:
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.&nbsp;
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.&nbsp;
This application process replaces a supporting statement.
Closing date for applications:&nbsp;27 November&nbsp;2025 (22:59)
Interview date:&nbsp;11&amp;12 December&nbsp;2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs.
If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: <a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>



Disclaimers apply, for full details see:&nbsp;<a href="https://hackney.gov.uk/email-disclaimer" target="_blank">https://hackney.gov.uk/email-disclaimer</a>

London Borough of Hackney

Senior/Environmental Protection Officer

Job Title: Ecology Adviser Starting Salary: £34,433 progressing to £37,280 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>Are you passionate about protecting and enhancing the natural environment? Would you like to play a key role in shaping the future of biodiversity and placemaking across Hertfordshire?We’re seeking an experienced Ecologist to join our friendly and knowledgeable LEADS team (Landscape, Ecology, Archaeology, Development &amp; Sustainability). This is a fantastic opportunity to influence planning and development decisions, ensuring ecological considerations are embedded at every stage.<h4>About the role</h4>As an Ecologist, you will provide expert advice to Hertfordshire’s planning authorities and developers, helping to ensure that biodiversity, habitat protection, and ecological enhancement are central to planning decisions. Your responsibilities will include:<ul><li>Reviewing planning applications and local plans to assess ecological impacts.</li><li>Supporting the implementation of deliver Biodiversity Net Gain and helping to deliver the Local Nature Recovery Strategy.</li><li>Advising on site surveys, mitigation strategies, and opportunities for ecological enhancement.</li><li>Collaborating with planners, developers, and designers to promote nature-positive outcomes.</li><li>Representing the natural environment in policy-making, master planning, and placemaking discussions.</li><li>Engaging with local and national networks, including ALGE and CIEEM.</li></ul>This is an exciting time to join us, as new legislation and strategies are raising the profile of ecology in national and planning government. You’ll have the opportunity to influence real change and contribute to a greener, more sustainable Hertfordshire.<h4>About you</h4>Essential Requirements:<ul><li>18 month professional ecological experience in planning or consultancy</li></ul><ul><li>Degree-level qualification or equivalent experience in ecology or a related field.</li></ul><ul><li>A strong understanding of UK environmental legislation, planning policy, and protected species.</li></ul><ul><li>Strong understanding of Biodiversity Net Gain, Local Nature Recovery Strategies, and protected species legislation.</li><li>Experience and familiarity in habitats assessments, surveying and reports.</li></ul><ul><li>Passionate about promoting the value of the natural environment in planning and development.</li></ul><ul><li>Excellent written and verbal communication skills and speak confidently to a range of audiences.</li><li>Comfortable working across teams and organisations to deliver shared goals.</li><li>Ability to negotiate and take a pragmatic approach to ecological outcomes.</li></ul><ul><li>Manage multiple priorities and meet deadlines.</li></ul><ul><li>Hold a full driving licence and access to your own vehicle.</li></ul>Desirable:<ul><li>Postgraduate qualification in ecology, biology, or environmental planning.</li><li>Experience with GIS and ecological data analysis.</li><li>Familiarity with biological recording networks and stakeholder organisations (e.g. Natural England, Environment Agency).</li><li>Understanding of how nature and culture intersect in placemaking and policy.</li><li>Have a working knowledge of the planning system.</li><li>Evidence of any relevant conservation and/or habitat management experience.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Technical Services, level TEC9 job profile. Please locate this via:Job profiles: Technical servicesTo hear more about this opportunity please contact <a href="mailto:daniel.phillips@hertfordshire.gov.uk" target="_blank">daniel.phillips@hertfordshire.gov.uk</a> or <a href="mailto:Simon.Richards1@hertfordshire.gov.uk" target="_blank">Simon.Richards1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





<ul></ul>

Hertfordshire County Council

Ecology Adviser

Job Title: Caretaker Starting Salary: £25,185 progressing to £26,403 per annum per annum (pro rata for part time) Hours:&nbsp;14 hours per week<ul><li>Tuesday: 8am – 1pm (5 hours)</li><li>Wednesday: 8am – 1pm (5 hours)</li><li>Thursday: 8am – 12pm (4 hours)</li></ul>Location: Hatfield Contract Type:&nbsp;Permanent Directorate: Childrens Services<h4>About the team</h4>For over 40 years Hertfordshire Music Service has successfully delivered musical opportunities to generations of young people throughout the county. The service is now one of the largest in the country with many thousands of young people involved in our weekly musical activities, supported by over 300 teachers.We receive funding from the Department for Education through the Arts Council England, as well as generous support from Hertfordshire County Council to provide world class music tuition to the residents and families of Hertfordshire.Our vision for 2020-30All Hertfordshire’s children and young people, regardless of background or circumstances, have the opportunity to discover or develop their unique musical voice and express themselves through the language of music.Our 10 music centres across the county are local musical community hubs with the ambition of providing engaging, life-long music education as well as a wider variety of activities including music technology, music production and youth leadership opportunities.HMS is a team of passionate musicians, teachers and educators who care deeply about enabling young people to experience the benefits of a high quality music education. We deliver the incredible musical, personal and social outcomes that come from learning a musical instrument week in, week out.<h4>About the role</h4>Key ResponsibilitiesSite Maintenance &amp; Safety<ul><li>Conduct daily visual inspections of the premises, ensuring heating, lighting, alarm systems, and other facilities are functioning correctly.</li><li>Report faults, hazards, or maintenance issues promptly to the appropriate personnel.</li><li>Carry out minor repairs and maintenance tasks where appropriate.</li><li>Ensure external areas (e.g., entrances, pathways) are safe and tidy.</li><li>Maintain the site in a clean and orderly condition at all times, with particular attention during school holidays when contract cleaning services are unavailable.</li></ul>Health &amp; Safety<ul><li>Demonstrate a proactive approach to Health &amp; Safety, ensuring compliance with relevant policies and procedures.</li><li>Complete Health &amp; Safety training as required.</li><li>Support the implementation of risk assessments and emergency procedures.</li><li>Maintain accurate records of safety checks and incidents.</li></ul>Operational Support<ul><li>Set up and dismantle rooms for events, including moving instruments, chairs, tables, and other equipment.</li><li>Assist with the unlocking of the centre at the beginning of the day.</li><li>Support the logistics of musical tuition, including room preparation and equipment availability.</li><li>Monitor and replenish cleaning and maintenance supplies as needed.</li></ul>General Duties<ul><li>Maintain a professional and approachable presence on site.</li><li>Liaise effectively with staff, tutors, students, and visitors to support the smooth running of the centre.</li><li>Assist with deliveries and storage of equipment and materials.</li></ul><h4>About you</h4>Essential:<ul><li>Excellent communication and interpersonal skills.</li><li>Ability to prioritise workload and manage time effectively.</li><li>Organised, reliable, and self-motivated.</li><li>Basic understanding of Health &amp; Safety best practices.</li><li>Willingness to undertake relevant training and development.</li><li>Physically able to carry out manual handling tasks (e.g., moving equipment).</li></ul>Desirable:<ul><li>Previous experience in a similar caretaker or facilities role.</li><li>Familiarity with working in an educational or arts environment.</li><li>Basic IT skills for reporting and training purposes.</li><li>Flexibility with what days/times to use the 14 hours per week to cover music centre events</li><li>Driving license and access to a vehicle.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Join Us as a Caretaker at Mid Herts Music CentreAre you ready to take on a hands-on role that’s vital to the smooth running of a vibrant music education hub? As our Caretaker, you’ll be at the heart of creating a safe, welcoming, and inspiring environment for young musicians, staff, and visitors alike. This is more than just a facilities role – it’s a chance to be part of something meaningful.You’ll face rewarding challenges daily, from supporting live events to ensuring the centre runs like clockwork. It’s a role that offers real variety, responsibility, and the opportunity to grow your skills in operations, health and safety, and site management. Whether you're looking to build a career in facilities or education support, this is a fantastic next step.If you’re organised, proactive, and take pride in making a difference, we’d love to hear from you.This job role is within the Operational Services, level OPS5 job profile. Please locate this via:Job profiles - Operational servicesTo hear more about this opportunity please contact Oliver Milne (<a href="mailto:oliver.milne@hertfordshire.gov.uk" target="_blank">oliver.milne@hertfordshire.gov.uk</a>)Interview Date: 17th December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





<ul></ul>

Caretaker

Job Title: Inclusion Development Officer Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time)This is a term time only role.&nbsp; Working weeks per year for this role is 41 therefore, the above-mentioned salary will be calculated on a pro rata basis.Hours: 37.0 Location: Watford Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>We are seeking a dedicated and knowledgeable Early Years Inclusion and Development Officer’s to join our dynamic Early Years SEND Service. The location is as follows:<ul><li>Watford / Three Rivers and Hertsmere</li></ul>Our team ensures the educational and developmental progress of children (0-7), with a range of SEN/D and additional needs, is met in line with the Hertfordshire Special Educational Needs and Disability (SEND) Strategy and HCC strategic objectives.<h4>About the role</h4>The Inclusion and Development Officer (IDO) role sits within the Early Years SEND team and primarily focuses on promoting inclusive practice within pre-schools. The role provides systemic advice, support, and training to private, voluntary, and independent (PVI) early years’ settings.A willingness to deliver early years training and support flexibly on occasions is desirable (evenings/out of term time).<h4>About you</h4>Essential:<ul><li>Hold a relevant qualification in Early Years, Education, or SEND (ideally Level 6), or demonstrate extensive equivalent experience.</li><li>Recent hands-on experience in an Early Years setting supporting children with SEND, including delivering interventions in roles such as, SENCo, teacher, manager, or advisor.</li><li>A strong commitment to helping children and families achieve the best possible outcomes.</li><li>A confident and knowledgeable practitioner who can offer sound advice, ask the right questions, and support others with empathy and professionalism.</li><li>A team player who thrives in multi-agency environments and can navigate sensitive conversations with compassion and clarity.</li><li>Ability to work flexibly, manage your own dairy and travel across a wide geographical area.</li><li>Full UK driving licence and access to a vehicle</li><li>Good level of written and ICT skills</li></ul>Desirable:<ul><li>Experience designing and delivering training or workshops in Early Years settings.</li><li>Comfortable leading professional development sessions, with support provided during induction.</li><li>Further relevant qualifications in SEND/ Inclusion</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact Debbi Watson (<a href="mailto:debbi.watson@hertfordshire.gov.uk" target="_blank">debbi.watson@hertfordshire.gov.uk</a>) for an informal discussion about the role.Interview Date: 15th December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





<ul></ul>

Inclusion Development Officer

We’re seeking an experienced and visionary Group Director of Organisational Effectiveness to lead Peabody’s organisational efficiency agenda on a two-year fixed term contract. Reporting directly to the Chief Executive Officer, you will act as a high-impact strategic partner, driving initiatives that enhance value for money, optimise service delivery, and embed a culture of continuous improvement across the Group.This is a unique opportunity to shape the future of one of London’s most established housing associations — ensuring that every pound we spend delivers maximum value and tangible benefits for our residents and communities.You will lead a programme of strategic and operational reviews across all business functions, identify opportunities for service improvement and cost reduction, and develop actionable strategies that enhance performance, resilience, and impact.What You’ll Need<ul><li>A proven track record of leading cross-organisational efficiency or transformation programmes delivering measurable improvements in cost, performance, and service outcomes.</li><li>Strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into actionable strategies.</li><li>Experience influencing and advising senior leaders, acting as a trusted advisor and “critical friend.”</li><li>Understanding of how automation, AI, and predictive analytics can be leveraged to drive smarter working and improve operational processes.</li><li>Sound knowledge of procurement, contract management, and resource planning, with a focus on maximising value for money.</li><li>Strong leadership skills and a collaborative, values-led approach that inspires confidence and drives delivery.</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please Read Before ApplyingPLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licensed UK employer.You’ll need to be in the office for a minimum of two days per week. Interview Dates:<ul><li>Interviews will take place on Monday 15th December (in person, Westminster Bridge Road)</li></ul>If you have any questions about this role, please contact Talent Specialist, Victoria Wilson, at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>.We may close this advert before the advertised closing date depending on the number of quality applications received.If this sounds like the right opportunity for you — and you’d love to be part of Peabody’s journey — we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. 





<ul></ul>

Peabody

Group Director of Organisational Effectiveness

You’ll be central to the smooth and successful running of our community centres, making sure they’re lively, inclusive spaces that offer a wide range of services and activities valued by local people. This is a mobile role where you’ll work across multiple sites. You’ll combine on-site visits with essential administrative support. You’ll oversee day-to-day operations, ensuring each space is clean, safe, and compliant, while providing a friendly, professional presence for residents and visitors. What you’ll do <ul><li>Provide administrative support including managing bookings, updating databases, ordering consumables, liaising with suppliers, collating feedback, coordinating diaries, attending meetings, and maintaining accurate records</li><li>Deliver a welcoming reception service and respond promptly to calls and emails</li><li>Carry out routine checks, fire alarm and emergency lighting tests, and health &amp; safety inspections; report issues as required</li><li>Maintain customer records and data systems in line with data protection regulation</li><li>Carry out tasks in accordance with the cleaning schedule, ensuring that both day-to-day duties and periodic cleaning are timely and completed to an appropriate standard</li><li>Process invoices and update finance systems in line with procurement policy.</li><li>Build positive relationships with colleagues and volunteers</li><li>Attend required training and undertake health &amp; safety roles such as Fire Warden or First Aider</li><li>Where appropriate to the location, support bar and kitchen duties including set up, clean up, serving customers, and processing payments</li></ul>What you’ll need <ul><li>Demonstrable experience in a similar role, or in an administrative position</li><li>A full, clean driving license and access to a car</li><li>Strong attention to detail, and able to work within policy and procedural guidelines</li><li>Strong organisational skills and the ability to effectively prioritise work </li><li>Great interpersonal skills with the ability to communicate effectively with customers, colleagues, and stakeholders</li><li>An understanding of the importance of confidentiality and data protection</li><li>Proficient level of IT literacy in Microsoft Office and confident to work with different data management systems and across digital platforms</li><li>A strong commitment to the principles of equality, diversity, and inclusion</li></ul>Why Join Us? When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What We Offer <ul><li>30 days annual leave, plus bank holidays</li><li>Two paid volunteering days each year</li><li>Flexible benefits scheme and discount portal</li><li>Life assurance at 4x your salary</li><li>Up to 10% pension contribution</li></ul> Please read before applying This role requires a Basic DBS check. If you have any questions, please contact Felicity Smith - <a href="mailto:felicity.smith@peabody.org.uk" target="_blank">felicity.smith@peabody.org.uk</a> Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. Interviews will take place in person at Houghton Hall, 6 Houghton Hall Business Park Porz Avenue, Houghton Regis, Bedfordshire LU5 5UZ PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<ul></ul>

Duty Operations Assistant

Reference: NOV20257278Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAre you motivated by delivering excellent customer service, a varied workload and an opportunity to grow?As a Home Ownership Officer, you will be responsible for managing and delivering a well-rounded service to our portfolio of Homeowners across Southeast London.You’ll have previous experience working in a social housing environment with excellent customer care skills, both face to face, over the phone and in writing.You’ll be able to demonstrate detailed knowledge of the relevant legislation specifically around statutory consultation and able to use it to support and advice our customers.You’ll be adaptable to deal with changing priorities and pressures and you’ll have excellent time management skills to ensure that multiple deadlines are always met.The role:<ul><li>Manage a patch of homeowner accounts and to provide high quality service to customers.</li><li>Issue clear and compliant S20 notices.</li></ul><ul><li>Deal with Estimate and Actual service charges and major works enquiries.</li></ul><ul><li>Responsible for dealing with solicitor enquiries, lease extensions, Alterations request, Right to Acquire and Right to Buy.</li></ul><ul><li>Be the champion for the customer </li></ul><ul><li>Manage our third-party relationships (Managing Agents)</li></ul>You:<ul><li>The postholder will have previous experience working in a social housing environment with excellent customer care skills, both face to face, over the phone and in writing.</li><li>You will have a minimum of three years’ experience working in a customer facing leasehold role, with a solid understanding of leases and responsibilities.</li><li>You will be able to demonstrate working knowledge of the relevant legislation specifically around service charges, Right to Buy/Right to Acquire legislation and statutory consultation and able to use it to support and advise our customers.</li><li>Demonstrate the ability to be solution-focused, taking responsibility and action to promote great customer service, with a ‘Can Do’ attitude.</li><li>You will be adaptable to deal with changing priorities and pressures and you will have excellent time management skills to ensure that multiple deadlines are always met.</li><li>Demonstrate the ability to work on own initiative without supervision and as part of a team.</li></ul>





<ul></ul>

Wandle Housing Association

Homeownership Officer

<ul></ul>





Salary: £50,537 - £57,583 -&nbsp; Grade:&nbsp;Level 4 Zone 2 Location:&nbsp;5 Pancras Square N1C 4AG Contract Type:&nbsp;Permanent&nbsp; Hours:&nbsp;Full Time (36 hours) Closing Date:&nbsp;Tuesday 2^nd December at 23:59 *plus 7% of salary annual retention payment and £2000 ‘golden hello’ and zone About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.&nbsp; Here’s where you can help decide a better future for us all. How You’ll Be Involved In the Private Sector Housing Service, part of the Homes and Communities Directorate, your main goal is to elevate standards in Camden's private rented sector. You will support our Houses in Multiple Occupation licensing schemes, leading on enforcement and compliance inspections. This role empowers you to leverage a full suite of enforcement tools—from Civil Penalty Notices to Banning Orders—to address substandard housing.&nbsp; Additionally, you'll promote grants and landlord accreditation as effective alternatives, all aimed at enhancing the private housing landscape in Camden, with a strong focus on rental properties. You will have the opportunity to support and mentor a team of professional officers in their development and performance to deliver service objectives.&nbsp; This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.&nbsp; All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. To be considered for this post you will be a qualified Environmental Health Officer with a certificate of registration issued by the Environmental Health Registration Board (EHRB) or hold Chartered status.&nbsp; The ideal candidate will have a detailed knowledge/understanding of the Housing Act 2004, and other legislative framework relevant to improving housing management and conditions and its application to casework. Have experience of working collaboratively with internal and external partners to identify innovative and creative approaches to service directives. You are able to demonstrate your involvement in managing, organising and coordinating cross-service projects, and identify how this has led to a successful outcomes. You will have proven experience of providing advice on complex cases and act as a mentor for training purposes. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp; We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: What We Offer At Camden, you’ll receive a host of benefits including: <ul> <li>27 days annual leave for new starters, rising to 31 days after 5 years</li> <li>Local Government Pension Scheme</li> <li>Flexible working opportunities;</li> <li>Interest free loans</li> <li>Access to our incredible staff networks</li> <li>Career development and training</li> <li>Wellbeing support and activities</li> </ul> Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Belonging At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click&nbsp;here&nbsp;for more information on our commitment. Asking for Adjustments At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions. Please contact us on 020 7974 6655, at&nbsp;<a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a>&nbsp;or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you. Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Principal EHO

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2140/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2141/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2142/TA_-_Technical_Assistant__Planning_JD.doc" target="_blank">TA_-_Technical_Assistant__Planning_JD</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2143/Technical_Assistant_Specification.docx" target="_blank">Technical_Assistant_Specification</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Post:&nbsp;&nbsp;&nbsp;&nbsp; Technical Assistant (Planning) Ref: TA-P
Salary: £27,859.52 p.a.

With exciting developments such as Brookfield Riverside and the Waltham Cross Town Centre Regeneration, Broxbourne is an exciting place to live and work, with the Council’s Planning team leading the way on these exciting projects.
If you want to work in a busy, challenging yet fulfilling environment at the heart of the Council, then this is the place for you.
An exciting opportunity has arisen to work in a busy and thriving Planning Department. The Council is looking for an enthusiastic and organised individual to provide support in its Planning Administration Section. You should possess excellent interpersonal and communication skills with the ability to work on your own initiative. You should have experience of working in a customer facing environment and be able to demonstrate a high standard of customer care. Ideally you will have good ICT skills and possess appropriate GCSE/’O’ level passes in English and Maths or equivalent qualifications.
Full training will be provided including the opportunity to enroll in the Level 4 Town Planning Assistant apprenticeship.&nbsp; Previous experience in interpreting plans or working in a Planning department would be beneficial.
<ul>
<li>Validation and registering of planning applications</li>
<li>Act as case officer on planning applications for lawful development certificates including making site visits, making assessments and the writing up of reports for such applications &nbsp;</li>
<li>Production of monthly Planning and Regulatory Committee PowerPoint</li>
<li>Participation in the general work of the Administration team</li>
<li>Answering the telephone and providing administrative support to Planning Officers.</li>
</ul>
We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.

Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 8 December 2025 quoting the above reference.

To find out more please visit <a href="http://www.broxbourne.gov.uk/planningjobs" target="_blank">www.broxbourne.gov.uk/planningjobs</a>

For an informal discussion about the role requirements, please email <a href="mailto:diane.parsley@broxbourne.gov.uk" target="_blank">diane.parsley@broxbourne.gov.uk</a>

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a>
Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

Borough of Broxbourne

Technical Assistant (Planning)

<ul></ul>





Independent Living Services Manager (RP0159) Starting salary £55,051pa with progression to £58,445pa through annual increments subject to satisfactory service12 month fixed-term contract37 hours per week Welwyn Hatfield is looking to recruit an Independent Living Service Manager to oversee our Independent Living Service and ensure the delivery of a high quality, efficient and compliant sheltered housing service to over 2500 residents. The role oversees the delivery of effective landlord and support services within schemes and in the community’s ensuring delivery of cost effective and customer focused service which enables older and vulnerable people in the community to live, fulfilling, healthy and independent lives. You will be required to act as strategic lead to ensure the delivery of high quality, efficient and compliant Independent Living service. You will develop and help deliver the objectives of the Transformation Plan for Independent Living. You will drive the change programme, identify opportunities and translate these into deliverables, with clear improvement outcomes. You will review and update policies and procedures and ensure that these are communicated to staff and applied consistently throughout the service. You will ensure that the services provided meet legislation and regulatory requirements and reflect best practice and always deliver excellent customer care. Strive to positively promote resident involvement and community development and contribute to the council’s corporate objectives. The candidate must have experience of working in supported housing and or delivering independent living services at a senior level. We are looking for a strong leader to help reshape the services of the team and therefore experience in change management is essential. You must have full UK driving licence and have access to a car. Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent. We can offer you flexible working arrangements as well as the Local Government benefits including pension scheme and generous annual leave allowance. You can see our full list of employee benefits on our careers site here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a>If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you. We do not provide visa sponsorship for employment in the UK. Closing date is 30 November 2025Remote assessment will be held on 4 December 2025Face to face interviews will be held on 9 December 2025 Keywords: Welwyn Hatfield Borough Council, Local Government, Independent Living, Sheltered Housing, Community, Housing Service, Leadership.

Welwyn Hatfield Borough Council

Independent Living Service Manager (RP0159)

<ul></ul>





<h1>Summary</h1>Senior Procurement ManagerWhat you'll doAs the Senior Procurement Manager, you will lead the planning, coordination, and delivery of NHG's procurement programme, ensuring it is robust, commercially effective, and aligned to our corporate strategy. You will take a business partnering approach to support colleagues across the organisation and ensure all goods, works, and services procured deliver value for money and reflect NHG's values. You will oversee the procurement forward plan, manage complex and high-value procurements, and ensure full compliance with statutory and regulatory requirements including PCR 2015 and the Procurement Act 2023. As a key member of the Procurement leadership team, you'll drive commercial excellence, continuous improvement, and a culture of customer focus across the service.How you'll make a differenceYou will play a crucial role in delivering the procurement programme that underpins NHG's corporate strategy-ensuring every contract supports our ambition to improve residents' lives through efficient, ethical, and high-quality service delivery. How you'll do it<ul><li>Deliver a responsive, high-quality, commercial, and customer-focused procurement service. </li><li>Lead, manage, and coordinate the procurement forward plan, ensuring timely delivery and strategic alignment. </li><li>Develop and embed an effective business partnering approach across the organisation. </li><li>Manage the team effectively, ensuring appropriate delegation of workload and promoting a strong professional reputation for procurement. </li><li>Implement performance monitoring and reporting for your direct reports, taking corrective action where needed to ensure high-quality service delivery. </li><li>Lead complex and high-value procurements using a range of compliant routes to market. </li><li>Develop and implement strategies to manage procurement risk. </li><li>Ensure all procurement activity complies fully with statutory and regulatory requirements (PCR 2015 and PA23). </li><li>Maintain current knowledge of NHG policies, health and safety requirements, and financial regulations. </li><li>Operate in a hybrid working environment, with at least three days per week based in the office. </li></ul>Responsibilities<ul><li>Manage and motivate a high-performing procurement team, ensuring clarity of objectives, accountability, and professional development.</li><li>Work collaboratively with senior stakeholders to ensure procurement decisions align with NHG's strategic and commercial priorities.</li><li>Maintain effective planning, monitoring, and control processes for procurement activity and the forward plan.</li><li>Promote innovation, value for money, and continuous improvement across procurement activity.</li><li>Support the preparation of reports for Executive and Board audiences, providing clear, accurate commercial insight.</li><li>Lead engagement with suppliers, partners, and internal teams to deliver efficient and compliant procurement outcomes.</li></ul>The ideal candidateWe believe great service starts with great people, and we are committed to recruiting and developing passionate, talented and forward-thinking individuals.Essential<ul><li>MCIPS qualified. </li><li>Excellent knowledge of procurement legislation, including PCR 2015 and the Procurement Act 2023. </li><li>Proven experience managing and delivering large, above-threshold public sector procurement projects. </li><li>Demonstrable success in delivering procurement programmes with strong employee, customer, and stakeholder collaboration. </li><li>Ability to manage complex procurements using a range of compliant procedures. </li><li>Advanced IT skills, including strong Microsoft Office capability. </li><li>Hybrid arrangements - at least three days a week in an office. On other days, working from home may be possible, depending on the work and the interaction required.</li></ul>Behaviours for successYou will live our values and bring them to life through your work:<ul><li>Compassionate - putting people and residents at the heart of decisions.</li><li>Progressive - striving for continuous improvement and innovation.</li><li>Dependable - consistently delivering high-quality, reliable outcomes.</li><li>Inclusive - valuing diversity and collaboration across all teams.</li><li>Empowered - enabling others to achieve their best.</li></ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning and development options to help you achieve and maximise your potential.Benefits include:<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)</li><li>Generous pension scheme</li><li>Enhanced maternity, paternity, and adoption pay (qualifying period may apply)</li><li>Employee assistance - free confidential advice and counselling services</li><li>Health cash plan</li><li>Staff discounts across hundreds of retailers, gyms, restaurants, and entertainment venues</li><li>Interest-free loans (season ticket, tenancy deposit, and training loans)</li><li>Cycle to work scheme</li><li>Life Assurance - 4× annual salary</li></ul>All about usNotting Hill Genesis (NHG) is one of London's leading housing associations, providing affordable homes for Londoners.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline, employing around 1,500 staff.We welcome applications from everyone and actively promote diversity and inclusion across all levels of the organisation.Selection ProcessStep 1: Submit your application online.Step 2: Attend an interview and complete any required assessments.If a redeployee applies for this role, their application will be considered before others.NHG reserves the right to close this vacancy early if sufficient applications are received, so we encourage early applications.

Notting Hill Genesis

Senior Procurement Manager

Job Title: Service Manager - Adoption Service Starting Salary: £61,443 + £7,332 enhanced market payment progressing to £68,775 + £6,666 market enhanced payment per annum. Hours: 37 per week Main Base Location: Rainbow House, St Albans* Contract Type: Permanent Directorate: Childrens Services*The service has teams based at Farnham House Stevenage, Apsley Hemel Hempstead , and Rainbow House, St Albans.The post holder will be expected to spend time with all teams as well as teams based at Apsley and attend relevant meetings at all sites with an average of 2 days office working and remainder home working (dependent on the needs of the service).Occasional travel across Adopt East will be required too. <h4>About the team</h4>An exciting opportunity has arisen for a service manager to manage our 4 adoption teams comprising of 2 adoption assessment teams , a family finding team and an adoption support team as well as our combined fostering and adoption recruitment team to shape the vision of adoption in Hertfordshire.&nbsp;The adoption teams are made of qualified social workers and children’s practitioners, you will supervise the 5 team managers. The teams are well established and motivated to get the best outcomes for children .We have an ambitious service supporting the modernisation agenda in adoption.We support children to maintain relationships with their birth family in a safe and meaningful way and value the contribution of birth relatives, adopted people and adoptive parents to our service development .As part of a regional alliance, Adopt East, we work in collaboration with 7 other local authority partners developing best practice and sharing performance data to optimise outcomes for adoptive families. We are looking for someone with the drive and commitment to lead our adoption service and enable children to live in stable, loving homes.This role will see you work closely with social care teams across children’s services to ensure children have the right care plan in place at the earliest opportunity including ensuring early permanence is considered where appropriate. The post holder will also link with, and support partner agencies across legal, health and education as well as the Agency Decision Maker for adoption.Additionally, you will also have responsibility for our adoption and fostering recruitment team who recruit and support prospective adopters and foster carers start their journey as we as delivering campaigns to support ongoing recruitment.<h4>About the role</h4>Key elements of the role are:<ul><li>Management of 4 adoption team managers comprising of 2 adoption assessment teams , a family finding team and an adoption support team as well as the management of the combined fostering and adoption recruitment team</li><li>Monitoring the ongoing recruitment and training of prospective adopters</li><li>Act as the Adoption Support Services Advisor (ASSA) whose role is to give advice and information to anyone affected by adoption</li><li>Attendance at adoption panel in the absence of the panel advisor.</li><li>Oversight of the assessment of prospective adopters</li><li>Oversight of family finding for children with a plan of adoption as well as tracking children with a parallel plan f adoption</li><li>Oversight of support services for adopted children and their families as well as oversight of adopted adults access to record</li><li>Contribution to wider service developments</li><li>Participation in regional meetings and contribution to service developments that benefit the region.</li><li>Participation in national workstreams and contribute to the modernising of adoption nationally.</li><li>Performance management including oversight of service performance, timeliness, data and resource management to ensure children can achieve permanency in a timely way.</li><li>Working with children’s social work team in a supportive and advisory capacity helping to consider if adoption is in the best interests of a child.</li><li>Financial oversight of a range of budgets as well as financial agreements linked to adoption allowances.</li><li>Ensure that the voice of the adoptee, adopter and birth relative is central to service delivery</li></ul><h4>About you</h4>Essential:<ul><li>Social work qualified and registered with Social Work England</li><li>At least 3 years post qualifying experience including relevant management experience</li><li>Experience and awareness of the processes involved in assessing and supporting prospective adopters.</li><li>A sound understanding of adoption, adoption legislation and the modernisation of adoption agenda</li><li>Ability to drive across Hertfordshire, Adopt East and occasionally nationally</li><li>Excellent communication skills</li><li>Budget management skills</li><li>Ability to work under pressure</li><li>Experience of working to deadlines</li><li>Data analysis skills</li><li>Ability to develop the support offer for a diverse community of adoptive families</li><li>Visionary leadership skills</li></ul>Desirable:<ul><li>Experience of working with adoptive families at a management level</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC14 job profile. Please locate this via: Job profiles - Health and social careThis is a challenging and rewarding opportunity to continue to shape the future of adoption services in Hertfordshire as well as across Adopt East as we continue our journey of developing our services to meet the evolving needs of our adoption community. To hear more about this opportunity please contact Lynn Knowles (<a href="mailto:lynn.knowles@hertfordshire.gov.uk" target="_blank">lynn.knowles@hertfordshire.gov.uk</a>)&nbsp;informal discussion about the role.Interview Date: 12th December - in PersonBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





<ul></ul>

Service Manager - Adoption Service

We’re looking for two Heating and Billing Managers to join our Mechanical Services team and take operational responsibility for the delivery of heat network billing across our portfolio. In this role, you’ll manage billing and income collection services for approximately 250 heat networks, ensuring full cost recovery and compliance with Heat Trust standards. You’ll work closely with internal teams, contractors, and external stakeholders to deliver a first-class service to our customers while driving improvements and efficiencies. This is a key role in supporting the sustainable delivery of heat and hot water services and contributing to the development and implementation of our new strategy. You will be required to attend the office a minimum of two days per week for meetings and collaboration.What you'll doOn a day-to-day basis, you’ll oversee billing operations, manage income recovery processes, and ensure compliance with regulatory and contractual requirements. You’ll act as the first point of contact for residents and local officers regarding billing queries, analyse billing data to monitor performance, and identify opportunities for improvement. You’ll manage relationships with third-party suppliers, attend monthly and quarterly review meetings, and produce reports on service performance. You’ll also support the development of a ‘one team’ culture, working collaboratively with Housing Operations and other departments to raise the profile of the Heat Networks team and deliver excellent customer service. What you'll need<ul><li>Experience in contractor and stakeholder management</li><li>Strong background in income and debt recovery processes</li><li>Excellent communication and relationship-building skills</li><li>Proficiency in MS Office applications, including Excel and Word</li><li>Awareness of heat network best practice and standards, with a degree or working towards a professional qualification in Heat Networks</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Tuesday 16th December We reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





<ul></ul>

Heating and Billing Manager 

An exciting opportunity has arisen to join Peabody Trust’s Legal Services Team as a Solicitor. This is a part-time role on a fixed-term basis for 6 months, with the potential to extend and increase working days. The successful candidate will provide a comprehensive in-house legal service, primarily focused on non-contentious commercial and residential property law. This includes general property and land law, landlord and tenant law, and commercial contracting. You’ll be part of a collaborative team, working under the supervision of a Senior Solicitor and supporting senior leadership on complex legal matters. This role offers a chance to contribute meaningfully to Peabody’s mission while developing expertise across a range of legal areas. What you’ll do In this role, you’ll manage a varied caseload of property-related legal matters, including transactional work such as granting leases, deeds of variation and rectification, transfers, licences for alterations, freehold disposals, wayleaves, and easements. You’ll respond to ad-hoc legal queries from internal stakeholders and provide clear, practical advice. You’ll support the Senior Solicitor, Assistant Director of Legal, and General Counsel &amp; Company Secretary on more complex or substantial matters. You’ll also contribute to internal legal training programmes, represent Legal Services in cross-functional forums, and help shape legal policy and procedure. All work will be carried out to the highest standards in line with Lexcel procedures and Peabody’s strategic objectives. What you’ll need • Admission as a Solicitor in England &amp; Wales with a minimum of 3 years post-qualification experience • Strong knowledge of property law and up-to-date understanding of relevant case law • Excellent analytical skills and the ability to process and interpret complex legal information • Clear and confident communication skills, both written and verbal, with the ability to advise a range of audiences • Experience in or willingness to deliver legal training internally You’ll need to be in the office for 2 days per week. Why Join Us? When you join Peabody, you’re joining a team guided by our values; Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. Here are just a few of the benefits of working at Peabody: • 30 days’ annual holiday, plus bank holidays • two additional paid volunteering days each year • flexible benefits scheme, including family friendly benefits and access to a discount portal • 4 x salary life assurance • up to 10% pension contribution If you have any questions about this role, please email Talent Specialist, Harry at <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a> Please read before applying: We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place between 13th -15th October 2025. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. 





<ul></ul>

Solicitor Property and Commercial

We’re looking for a detail-oriented and customer-focused Billing and Metering Administrator to join our Mechanical Services Team. In this role, you’ll support the delivery of heat network billing across our portfolio, helping to ensure accurate income recovery and a high-quality service for residents. You’ll work closely with the Billing and Metering Manager and other stakeholders to manage billing queries, maintain data systems, and contribute to the smooth running of approximately 100 heat networks. This is a varied role where your organisational skills and commitment to customer care will help us deliver sustainable heating services across our communities.What you’ll doAs a Billing and Metering Administrator, you’ll be the first point of contact for residents and internal teams regarding heat network billing. You’ll manage supplier relationships, support income recovery processes, and ensure compliance with Heat Trust standards. You’ll maintain accurate records, analyse billing data, and help resolve customer queries efficiently. You’ll also contribute to service improvements, support out-of-hours operations, and deputise for the Billing and Metering Manager when required. Your role will be key in ensuring billing services are delivered effectively and in line with Peabody’s values. You'll be required to attend the office a minimum of 2 days per week.What you’ll need<ul><li>Strong organisational skills and the ability to manage multiple tasks with attention to detail.</li><li>Excellent written and verbal communication skills, with a customer-focused approach.</li><li>Proven experience in handling billing queries and producing written reports.</li><li>Confidence using IT systems, including Word, Excel, Outlook, PowerPoint and Microsoft Project.</li><li>Experience working in building services or a contracting environment.</li></ul> Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Tuesday 16th December We reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





<ul></ul>

Billing and Metering Administrator  

We’re looking for a proactive and organised Heat Networks and Energy Administrator to join our Utilities team. In this role, you’ll be the central point of contact for all utility-related matters across our growing energy portfolio. You’ll help manage supplier contracts, maintain accurate asset records, support billing processes, and resolve customer queries. With the introduction of OFGEM regulations and the expansion of our housing stock, this is a key role in ensuring our energy services are efficient, compliant, and customer focused.What you’ll doAs a Heat Networks and Energy Administrator, you’ll support the Utilities Manager in delivering accurate billing and managing utility data across our portfolio. You’ll help create and maintain a central database of suppliers, monitor meter performance, and assist in transitioning manual meters to automated systems. You’ll work with internal teams and external partners to resolve issues, improve processes, and ensure residents receive excellent service. You’ll also contribute to sustainability initiatives, support project delivery, and help manage water billing and meter operator services. You'll be required to attend the office a minimum of 2 days per week. What you’ll need<ul><li>Knowledge of utility management and energy efficiency in buildings.</li><li>Strong organisational and data analysis skills, with experience using MS Office (Word, Excel, Outlook).</li><li>Ability to communicate technical information clearly to non-specialists.</li><li>Experience working on projects and managing customer complaints.</li><li>A positive, proactive approach to learning and problem-solving.</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Monday 15th December We reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





<ul></ul>

Heat Networks and Energy Administrator 

Are you passionate about protecting tenants’ rights and leading impactful enforcement work in the private rented sector? We are seeking a proactive and knowledgeable Tenancy Relations Team Leader dedicated to protecting tenants’ rights to join our Private Sector Housing Team.This is a pivotal role to join the service, as the Renters’ Rights Act introduces a wide-ranging transformation of tenancy law. The successful candidate will play a key role in implementing and enforcing new statutory duties including enhanced protections against unlawful eviction, harassment and unfair rent increases. You will lead a team of Tenancy Relations Officers, overseeing complex investigations, enforcement actions, and strategic service delivery. You will be a lead officer and technical expert in tenancy law, ensuring legal compliance and safeguarding residents from unlawful eviction and harassment.Key Responsibilities:<ul><li>Build, lead and manage a team of Tenancy Relations Officers.</li><li>Oversee investigations under the Protection from Eviction Act and Renters Rights Act.</li><li>Manage enforcement actions including prosecutions, civil penalties, and court applications.</li><li>Provide expert advice to internal and external stakeholders.</li><li>Ensure service delivery meets statutory obligations and performance targets.</li></ul>You will have:<ul><li>Substantial knowledge of landlord and tenant law.</li><li>Proven experience in tenancy investigations, mediation, and enforcement.</li><li>Strong leadership and team management skills.</li><li>Ability to work in high-risk environments and manage health and safety.</li><li>Excellent communication, analytical, and decision-making abilities.</li><li>Experience in policy development, strategic planning, and partnership working.</li></ul>Qualifications &amp; Experience<ul><li>Professional training in tenancy relations and tenancy law.</li><li>Minimum 5 GCSEs including Maths and English.</li><li>Experience managing and supporting a team and driving service improvements.</li></ul>We are keen to hear from candidates who share our enthusiasm and commitment to deliver an excellent Environmental Health Service for Ealing’s residents, businesses, and visitors. It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.Interviews for this post will take place in person. Shortlisted candidates will be provided with further information.The Council operates a hybrid model combining working home and from the office, taking a flexible approach to strike the right balance for officers and service delivery.You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.We’ve tried to make this website as accessible as possible. You can use the accessibility widget on the right hand side to make it more accessible to you and your needs.Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.Please note all applications will be determined on merit.This post is subject to Ealing’s enhanced vetting process.The post holders will be highly motivated, flexible individuals, with excellent customer service skills, able to communicate with people at different levels as appropriate. You will be working with and supporting other team members with complex cases.For a detailed list of responsibilities and person criteria please see the role profile.Benefits include flexible, hybrid working, 25 days annual leave increasing to 28 days after 5 years and 30 days after 10 years of continuous Local Government service.This is a full-time position, working 35 hours per week on a permanent contract.For an informal discussion regarding this rewarding and interesting role please contact Charlotte Ward, Head of Private Sector Housing, <a href="mailto:wardc@ealing.gov.uk" target="_blank">wardc@ealing.gov.uk</a><a href="https://www.ealing.gov.uk/download/downloads/id/21199/ejr013376_-_tenancy_relations_team_leader.pdf" target="_blank">Role Profile</a><ul></ul>

London Borough of Ealing

Tenancy Relations Team Leader

<h4>The Role</h4>Do you see yourself supporting leaders to make confident, well-informed decisions?Can you use your governance expertise to drive transparency, accountability, and excellence?If yes, we have the perfect role for you!Our Governor Services Team is looking for a passionate and dedicated Governor Development Advisor to join our amazing team and help make a difference today.About the Role:As a Governor Development Advisor, you’ll play a pivotal role in ensuring the highest standards of governance across Southwark’s schools. You will act as a trusted advisor to governors, senior leaders, and boards, supporting effective decision-making and promoting a culture of transparency and continuous improvement.In this varied and rewarding role, you will:<ul><li>Support Boards and Committees by organising meetings, preparing agendas, and producing accurate, timely minutes that clearly capture key decisions and actions.</li><li>Manage Governance Frameworks, maintaining policies, procedures, and statutory records to ensure compliance with legal and regulatory requirements.</li><li>Provide Expert Governance Advice on best practice, risk management, and regulatory changes to support informed strategic decisions.</li><li>Coordinate Information and Reporting, ensuring stakeholders have clear, accessible, and compliant documentation.</li><li>Encourage Training and Development, supporting governors and senior leaders with induction, CPD, and ongoing governance training.</li><li>Drive Continuous Improvement by identifying opportunities to enhance governance processes and embed a culture of good governance across all settings.</li><li>Support the Traded Service, providing high-quality, timely, and responsive services to schools and governing boards.</li></ul>About You:We’re seeking a proactive and detail-oriented individual who can balance technical expertise with excellent interpersonal skills. You’ll be confident advising senior leaders and boards, and skilled at maintaining strong relationships across diverse stakeholders.Essential qualities and skills:<ul><li>Strong knowledge of governance frameworks, statutory requirements, and best practice.</li><li>Excellent written and verbal communication, with the ability to produce clear minutes and reports.</li><li>Strong organisational and time-management skills, able to manage multiple priorities.</li><li>Analytical mindset to interpret regulation, assess risk, and provide sound recommendations.</li><li>Exceptional attention to detail and commitment to accuracy.</li><li>Ability to build positive and productive relationships at all levels.</li><li>Adaptability and confidence working in a dynamic environment with changing priorities.</li></ul>Desirable:<ul><li>A professional qualification in governance, company secretarial practice, or related discipline.</li><li>Experience supporting boards or committees within a complex organisation.</li><li>Familiarity with digital governance tools and systems.</li></ul>About the Team:You’ll be joining the experienced and highly regarded Governor Services Team, part of the Education division within Southwark’s Children’s and Families Directorate. We are dedicated to strengthening school governance across the borough by providing expert advice, development, and high-quality traded services.<ul><li>You will report directly to the Head of Governor Services.</li><li>The role is flexible, offering a blend of home working, office working, and school-based meetings.</li></ul>For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.Contact Information:For an informal discussion about the role, please contact Donna-Marie Muir at <a href="mailto:donna-marie.muir@southwark.gov.uk" target="_blank">donna-marie.muir@southwark.gov.uk</a>Additional Information:<ul><li>Governor meetings are primarily held outside normal working hours, with around 60 meetings per year for this role.</li><li>This is a part-time role.</li><li>Enhanced DBS required</li></ul>Benefits and more information:<a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">https://jobs.southwark.gov.uk/why-us/</a><h4>Recruitment timetable</h4>Advert close date: 11:59pm on 19th December 2025Shortlisting date/s: 5th January 2026Interview date/s: 13th January 2026The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.Guaranteed Interview Scheme:As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care, or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our <a href="https://www.southwark.gov.uk/engagement-and-consultations/southwark-stands-together" target="_blank">Southwark Stands Together programme</a>. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2660741&amp;ptId=109679" target="_blank">Click here to view the Job Description</a></li></ul>





<ul></ul>

Southwark Council

Governor Development Advisor

<h2>About the job</h2>Salary: £25,989 – £26,824 a year pro rata Hours per week: 32.5 Contract type: Permanent&nbsp;As a Driver Assistant within the Passenger Transport Team (PTU), you’ll play a vital role in delivering this service. You’ll be responsible for the safe transportation of children and vulnerable adults, driving a range of vehicles and assisting passengers on designated routes. Your work will ensure that every journey is completed safely, comfortably, and with care.This is a rewarding opportunity for someone who enjoys driving, working with people, and making a difference in their community.Key Responsibilities<ul><li>Safely transport passengers, including children and vulnerable adults, to and from schools, day centres, and other establishments.</li><li>Carry out daily vehicle checks, refuelling, and cleaning of the vehicle’s interior and exterior to ensure safety and hygiene standards are maintained.</li><li>Ensure passengers are safely assisted on and off the vehicle, using specialist equipment as required.</li><li>Communicate courteously and clearly with parents, carers, colleagues, and passengers.</li><li>Exercise initiative and sound judgement in emergency situations, such as vehicle breakdowns or passenger illness.</li><li>Adapt to changes in schedule and work hours to accommodate service needs or delays.</li><li>Maintain accurate records in line with Council procedures and statutory requirements.</li><li>Promote equality, inclusion, and respect for all service users.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>You’ll be a responsible and caring individual who takes pride in providing excellent service and ensuring the safety and comfort of all passengers. You’ll have experience of driving vehicles larger than cars and working with the public, demonstrating patience, empathy, and professionalism at all times.Essential Skills, Knowledge &amp; Experience:<ul><li>Full, current Category D1 driving licence and successful completion of an independent driving assessment.</li><li>Experience of driving vehicles larger than cars.</li><li>Experience of working with people or the general public.</li><li>Ability to communicate clearly, tactfully, and politely with a wide range of people.</li><li>Good knowledge of daily vehicle checks, basic maintenance, and traffic regulations.</li><li>Ability to act appropriately and use initiative in emergencies.</li><li>Physically able to undertake heavy lifting when required.</li><li>Flexibility to adjust working hours to meet service demands.</li><li>Awareness of equality and diversity, and ability to recognise forms of discrimination.</li><li>Must be over 23 years old (for insurance purposes).</li></ul>Training &amp; Development: You’ll be required and supported to attend regular training as part of your role, including but not limited to:<ul><li>Safeguarding Adults &amp; Children</li><li>Autism and Dementia Awareness</li><li>First Aid</li><li>GDPR and Data Protection</li><li>Contextual Safeguarding, FGM &amp; Radicalisation</li><li>MiDAS (Minibus Driver Awareness Scheme)</li><li>PATS (Passenger Assistant Training Scheme)</li><li>Any other training deemed necessary to deliver the service safely and effectively</li></ul>Why Work for Luton Council?Working for Luton Council means making a real difference every day. You’ll be part of a caring and committed team ensuring that our most vulnerable residents travel safely and with dignity.We offer:<ul><li>Competitive salary and benefits package.</li><li>Regular, high-quality training and professional development.</li><li>Supportive and friendly team environment.</li><li>Opportunities to contribute to your local community.</li></ul>Ready to make a difference? If you’re a responsible driver with a caring nature and a commitment to safety, we’d love to hear from you.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661090&amp;ptId=12057" target="_blank">download: Driver Assistant JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661091&amp;ptId=12057" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Driver/Passenger Assistant (Part Time)

<h2>About the job</h2>Salary: £25,989 – £26,824 a year pro rata Hours per week: 27.5 Contract type: Permanent&nbsp;As a Driver Assistant within the Passenger Transport Team (PTU), you’ll play a vital role in delivering this service. You’ll be responsible for the safe transportation of children and vulnerable adults, driving a range of vehicles and assisting passengers on designated routes. Your work will ensure that every journey is completed safely, comfortably, and with care.This is a rewarding opportunity for someone who enjoys driving, working with people, and making a difference in their community.Key Responsibilities<ul><li>Safely transport passengers, including children and vulnerable adults, to and from schools, day centres, and other establishments.</li><li>Carry out daily vehicle checks, refuelling, and cleaning of the vehicle’s interior and exterior to ensure safety and hygiene standards are maintained.</li><li>Ensure passengers are safely assisted on and off the vehicle, using specialist equipment as required.</li><li>Communicate courteously and clearly with parents, carers, colleagues, and passengers.</li><li>Exercise initiative and sound judgement in emergency situations, such as vehicle breakdowns or passenger illness.</li><li>Adapt to changes in schedule and work hours to accommodate service needs or delays.</li><li>Maintain accurate records in line with Council procedures and statutory requirements.</li><li>Promote equality, inclusion, and respect for all service users.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>You’ll be a responsible and caring individual who takes pride in providing excellent service and ensuring the safety and comfort of all passengers. You’ll have experience of driving vehicles larger than cars and working with the public, demonstrating patience, empathy, and professionalism at all times.Essential Skills, Knowledge &amp; Experience:<ul><li>Full, current Category D1 driving licence and successful completion of an independent driving assessment.</li><li>Experience of driving vehicles larger than cars.</li><li>Experience of working with people or the general public.</li><li>Ability to communicate clearly, tactfully, and politely with a wide range of people.</li><li>Good knowledge of daily vehicle checks, basic maintenance, and traffic regulations.</li><li>Ability to act appropriately and use initiative in emergencies.</li><li>Physically able to undertake heavy lifting when required.</li><li>Flexibility to adjust working hours to meet service demands.</li><li>Awareness of equality and diversity, and ability to recognise forms of discrimination.</li><li>Must be over 23 years old (for insurance purposes).</li></ul>Training &amp; Development: You’ll be required and supported to attend regular training as part of your role, including but not limited to:<ul><li>Safeguarding Adults &amp; Children</li><li>Autism and Dementia Awareness</li><li>First Aid</li><li>GDPR and Data Protection</li><li>Contextual Safeguarding, FGM &amp; Radicalisation</li><li>MiDAS (Minibus Driver Awareness Scheme)</li><li>PATS (Passenger Assistant Training Scheme)</li><li>Any other training deemed necessary to deliver the service safely and effectively</li></ul>Why Work for Luton Council?Working for Luton Council means making a real difference every day. You’ll be part of a caring and committed team ensuring that our most vulnerable residents travel safely and with dignity.We offer:<ul><li>Competitive salary and benefits package.</li><li>Regular, high-quality training and professional development.</li><li>Supportive and friendly team environment.</li><li>Opportunities to contribute to your local community.</li></ul>Ready to make a difference? If you’re a responsible driver with a caring nature and a commitment to safety, we’d love to hear from you.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661084&amp;ptId=12056" target="_blank">download: Driver Assistant JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661085&amp;ptId=12056" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Driver/Passenger Assistant (Term Time)

<h2>About the job</h2>Salary: £25,989 – £26,824 a year pro rata Hours per week: 30 Contract type: Permanent&nbsp;At Luton Council, we have a statutory duty to ensure that eligible residents are provided with safe, reliable, and suitable travel arrangements. Our Passenger Transport Team (PTU) plays a vital role in delivering this essential service to some of the most vulnerable people in our community.As a Passenger Assistant, you’ll be at the heart of this operation — ensuring passengers are supported, comfortable, and cared for during their journeys between home, school, or other designated sites. This is a rewarding opportunity to make a real difference every day.What You’ll Do<ul><li>Provide onboard care and supervision for passengers, including children, young people, and vulnerable adults.</li><li>Assist passengers in safely boarding and leaving vehicles, using appropriate equipment and lifting aids where necessary (training provided).</li><li>Communicate clearly and compassionately with parents, carers, colleagues, and passengers to ensure smooth and safe journeys.</li><li>Respond appropriately and calmly to emergencies, using your initiative to ensure passenger safety.</li><li>Work flexibly to accommodate journey delays or changes in transport schedules.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>We’re looking for someone who is caring, reliable, and committed to safeguarding others. You’ll be able to:<ul><li>Communicate effectively and courteously with the public, including young and elderly passengers.</li><li>Demonstrate understanding of equality and diversity, recognising and challenging discrimination where appropriate.</li><li>Work well independently and as part of a team, maintaining professionalism in all interactions.</li><li>Undertake physical aspects of the role, including assisting passengers with mobility needs (following training).</li></ul>Previous experience working with people or within a caring/public-facing role is highly desirable.Training &amp; DevelopmentLuton Council is committed to continuous learning and development. As part of your role, you’ll receive regular training in key areas, including:<ul><li>Safeguarding Adults &amp; Children</li><li>Dementia Awareness</li><li>Autism Awareness</li><li>First Aid</li><li>Contextual Safeguarding, FGM &amp; Radicalisation</li><li>GDPR</li><li>Passenger Assistant Training Scheme (PATS)</li><li>And any additional training relevant to the service</li></ul>Why Work for Us?Joining Luton Council means being part of a supportive team that truly values the contribution you make to the community. You’ll enjoy:<ul><li>A rewarding role with real purpose</li><li>Ongoing professional development</li><li>Inclusive and supportive working environment</li></ul>Apply TodayIf you’re compassionate, dependable, and passionate about helping others, we’d love to hear from you. Join us in making a difference to the lives of Luton’s residents every day.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661109&amp;ptId=12059" target="_blank">download: Passenger Assistant JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661110&amp;ptId=12059" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Passenger Assistant (Part time)

<h2>About the job</h2>Salary: £25,989 – £26,824 a year pro rata Hours per week: 25 Contract type: Permanent&nbsp;At Luton Council, we have a statutory duty to ensure that eligible residents are provided with safe, reliable, and suitable travel arrangements. Our Passenger Transport Team (PTU) plays a vital role in delivering this essential service to some of the most vulnerable people in our community.As a Passenger Assistant, you’ll be at the heart of this operation — ensuring passengers are supported, comfortable, and cared for during their journeys between home, school, or other designated sites. This is a rewarding opportunity to make a real difference every day.What You’ll Do<ul><li>Provide onboard care and supervision for passengers, including children, young people, and vulnerable adults.</li><li>Assist passengers in safely boarding and leaving vehicles, using appropriate equipment and lifting aids where necessary (training provided).</li><li>Communicate clearly and compassionately with parents, carers, colleagues, and passengers to ensure smooth and safe journeys.</li><li>Respond appropriately and calmly to emergencies, using your initiative to ensure passenger safety.</li><li>Work flexibly to accommodate journey delays or changes in transport schedules.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>We’re looking for someone who is caring, reliable, and committed to safeguarding others. You’ll be able to:<ul><li>Communicate effectively and courteously with the public, including young and elderly passengers.</li><li>Demonstrate understanding of equality and diversity, recognising and challenging discrimination where appropriate.</li><li>Work well independently and as part of a team, maintaining professionalism in all interactions.</li><li>Undertake physical aspects of the role, including assisting passengers with mobility needs (following training).</li></ul>Previous experience working with people or within a caring/public-facing role is highly desirable.Training &amp; DevelopmentLuton Council is committed to continuous learning and development. As part of your role, you’ll receive regular training in key areas, including:<ul><li>Safeguarding Adults &amp; Children</li><li>Dementia Awareness</li><li>Autism Awareness</li><li>First Aid</li><li>Contextual Safeguarding, FGM &amp; Radicalisation</li><li>GDPR</li><li>Passenger Assistant Training Scheme (PATS)</li><li>And any additional training relevant to the service</li></ul>Why Work for Us?Joining Luton Council means being part of a supportive team that truly values the contribution you make to the community. You’ll enjoy:<ul><li>A rewarding role with real purpose</li><li>Ongoing professional development</li><li>Inclusive and supportive working environment</li></ul>Apply TodayIf you’re compassionate, dependable, and passionate about helping others, we’d love to hear from you. Join us in making a difference to the lives of Luton’s residents every day.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661099&amp;ptId=12058" target="_blank">download: Passenger Assistant JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661101&amp;ptId=12058" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Passenger Assistant (Term Time)

<h2>About the job</h2>Salary: £53,460 - £56,681 a year pro rata plus £3,203 car benefit allowance Hours per week: 37 Contract type: Fixed Term / Secondment (until 31st March 2026) We are seeking a passionate and driven professional to take on the role of Permanency Lead, a position at the heart of our work to ensure that children and young people achieve timely, appropriate and lasting permanency. This is a pivotal role within Children’s Social Care, promoting best practice across all operational teams, reporting performance to senior leaders and working with external partners including Foster East and Adopt East.You will lead on embedding permanency within our service, ensuring that the Council’s statutory responsibilities to safeguard and promote the welfare of children are consistently delivered. As part of this, you will oversee high-quality permanency planning meetings, strengthen early planning approaches such as foster to adopt and concurrency planning, and ensure that permanency decisions and placements are timely, child-centred and robust.The role involves direct line management of the Life Story Work Coordinator and the Improvement Case Manager, as well as dotted line responsibility for adoption family finders and the Fostering and Permanency Panel administrator. You will act as advisor to the Panel, providing professional guidance and quality assurance for the work presented. Alongside this, you will develop innovative approaches to finding and supporting permanent families, drawing on research, best practice and meaningful consultation with children, carers and adoptive parents.This is a varied and influential role that combines leadership, practice development and partnership working. You will contribute to shaping policy, practice and innovation in permanency, ensuring that looked after children, foster carers, special guardians and adoptive families all have a voice in shaping our services.Please note this role does not attract sponsorship.<h2>About you</h2>We are looking for a skilled and motivated social work professional with substantial post-qualifying experience in child and family social work, including child protection, care proceedings and permanency. You will hold a recognised social work qualification and be registered with Social Work England. Your deep understanding of current legislation, national standards and best practice in fostering and adoption will be essential to your success in this role.You will be able to demonstrate a high level of competence in permanency practice, combined with the ability to coach, mentor and inspire colleagues. Strong organisational skills are vital, as is the capacity to balance complex and conflicting demands while maintaining a clear focus on the needs of children. Your communication and negotiation skills will enable you to influence and persuade at a senior level, build strong relationships with internal and external partners, and ensure that the child’s voice remains at the centre of permanency planning.We are seeking someone who can think and plan strategically while also delivering at an operational level. You will be committed to driving high standards of professional practice, leading by example and promoting innovation in permanency support and family finding. Above all, you will share our commitment to ensuring that every child and young person can grow up in a safe, stable and loving environment.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1632737&amp;ptId=12055" target="_blank">download: PREF105385 202504 M5 Permanency Lead .pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1632738&amp;ptId=12055" target="_blank">download: Luton_Values_Flyer (1).pdf</a></li></ul>





<ul></ul>

Permanency Lead

We are recruiting for a Senior Practitioner Social Worker to join our Initial Assessment Team in Adult Social Care. If you are passionate about supporting adults to meet their desired outcomes and are committed to providing an efficient and effective service, with at least two years of management experience, we would love to hear from you.In this role, you will:<ul> <li> provide supervision to 6-8 staff members, social workers, occupational therapists and first response officers </li> <li> cover aspects of duty for the team, assign cases and prioritise case allocations </li> <li> support the team manager to deliver a proficient service to the residents of tower hamlets. </li> <li> liaising with other teams </li></ul>About You We are looking for someone who can demonstrate:<ul> <li> registration with Social Work England </li> <li> Qualified Social Work background </li> <li> Managerial experience </li> <li> Strong communication and collaborative skills, with the ability to work effectively in a diverse community. </li></ul>Our Benefits<ul> <li> Competitive salary plus allowances </li> <li> Local Government Pension Scheme membership. </li> <li> Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas. </li> <li> Flexible and agile working to support work–life balance. </li> <li> Staff money-saving schemes (e.g., rent deposit loans, season ticket loans). </li> <li> Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways. </li></ul> BenefitsTower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.





<ul></ul>

London Borough of Tower Hamlets

Social Work Senior Practitioner

<ul></ul>





Customer Resolution Officer - (Fixed Term contract until 31/3/26)
Salary £30,234 Per Annum + Benefits (pro rata). 
Origin – Great homes, positive people and strong communities
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Customer Resolution Officer
As a Customer Resolution Officer you will be answering telephone calls from residents with new queries every day, a chance to make a difference and help mould the relationship Origin has with the communities we serve.
You’ll be Interacting with a range of customers and residents, and finding the right resolution for them and you’ll have opportunities to get involved with community projects as well as internal projects as the Customer Resolution Team interact with internal stakeholders daily.
What you’ll need
We’re looking for someone who has
<ul>
<li>The ability to give great customer service</li>
<li>Good verbal and written communication skills</li>
<li>A hardworking and team player attitude</li>
<li>Determination to carry tasks through to completion</li>
</ul>
For this particular role you will work as part of a wider team along with our other Customer Resolution Officers and will need to cover a rota that requires you to be in the office 3 days one week and 2 days the following week .
Our Values
Our&nbsp;core values&nbsp;are at the heart of how we work
<ul>
<li>Take the lead</li>
<li>Create energy</li>
<li>Build trust</li>
<li>Be generous</li>
<li>Stay grounded</li>
<li>Remember the little things</li>
</ul>
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
<ul>
<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>
<li>Salary £30,234 PA (Pro Rata)</li>
<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>
<li>2 additional ‘giving something back’ volunteer days</li>
<li>A pension scheme with contributions from 4% of your salary</li>
<li>Family leave, compassionate leave and enhanced maternity pay</li>
<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>
<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>
<li>Annual staff conference, team away days and annual team meal allowance</li>
<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>
<li>Free employee assistance programme</li>
<li>Opportunities to join staff network groups</li>
<li>Refer a friend bonus</li>
</ul>
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description outlined above.
Closing Date&nbsp; - Tuesday 25th November
Interviews - TBA

310 Jobs in Hemel Hempstead, UK