Estates Health and Safety Support Officer

Job summary

The Vacancy

We’re recruiting for an EstatesHealth and Safety Support Officer to join us initially on a 12-month fixed-term contract and play a key role in ensuring the safety and wellbeing of Cafcass employees and visitors to our 30+ offices across England.

What you’ll be doing….

If you join us you will be responsible for providing direct advice and support to managers and staff across Cafcass and supporting key projects by working closely with the Business Support teams National Estates Manager and National Health, Safety and Security Manager.

Job description

This will include:

• Managing all helpdesk calls and allocating service issues to relevant member of the team.
• Dealing with all first line calls and answering queries and where necessary referring complex matters to relevant colleagues.
• Ensure all calls to the Help Desk are received, recorded, acted on and followed through to completion in a concise and accurate manner.
• Work with the National Estates Manager and the team with the development and implementation of the estate strategy.
• Act as first point of contact to advise local managers and Cafcass personnel of all Estates and Health and Safety risk issues and assist them regarding a resolution, escalating key issues appropriately.
• Maintain lease and other estates records to ensure all records are accurate and easily accessible for the team, archiving historic documentation where required.
• Responsible for the processing of all estate's invoices.
• Maintain ePIMS (Electronic Property Information Mapping Service) records to ensure that data is accurate at all times.

Person specification

… and what we’re looking for:

We are seeking who has:

• An IOSH certificate, or relevant experience, or willingness to work towards.
• Relevant experience in a similar role is highly desirable.
• Excellent customer service skills.
• A high attention to detail and accuracy.
• Confident communication skills.
• Confident using standard IT systems and software as well as specialist applications (training will be given).
• An interest in pursuing a career in this field.

Benefits

Where will you work?

This is a national role in a national team and so your location / office base isn't critical although there may be the occasional requirement to travel to meet with your manager and team in-person at regular intervals, especially during your induction, as we know the value of this for colleagues.

• Learning and development tailored to your role
• An environment with flexible working options (e.g. 9 day fortnights)
• A culture encouraging inclusion and diversity
• A Local Government Pension with an employer contribution of 18.1%
• Generous holidays, 28 days holidays (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Next steps / timelines

Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.

Closing date:

08/02/2026 23:59

Initial interviews:

By Friday 13th February

Final Interview:

w/c 23rd February

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Emma Ryley-Bowcott (National Estates Manager)
• Email : Emma.Ryley@cafcass.gov.uk

Recruitment team

• Email : Priya.Kadara@cafcass.gov.uk

Attachments

Estates and Health and Safety Support Officer JD (1) (2) Opens in new window (doc, 293kB)