Summary

What you'll do

Are you passionate about creating safe, clean and welcoming places for people to live?

As an Estates Operations Coordinator, you will play a vital role in ensuring our estates are well managed, compliant, and places our residents are proud to call home. Working closely with the Estate Operations Manager, you will help deliver high-quality estate management services from boundary to flat door, ensuring communal areas are safe, attractive, and maintained to a high standard.

This is a hands-on, people-focused role where no two days are the same. You'll work collaboratively across teams, build strong contractor relationships, and drive service improvements that enhance customer satisfaction while delivering value for money.

How you'll do it

You will support the effective day-to-day running of estate operations by:

• Carrying out regular and ad hoc estate inspections, monitoring standards and taking appropriate remedial action.

• Delivering a first-class on-site management service, ensuring communal areas are safe, clean, and desirable.

• Making recommendations to improve estate services and communal spaces.

• Working collaboratively with internal teams to achieve estate management targets efficiently and economically.

• Monitoring contractor performance, ensuring contracts and SLAs are fulfilled and risks are effectively managed.

• Overseeing maintenance contracts for M&E equipment in line with manufacturer recommendations and compliance requirements.

• Ensuring estate repairs are completed promptly, efficiently, and to a high standard, including quality checks and resident feedback.

• Raising and managing work orders within budget and in line with legal and contractual requirements.

• Supporting the completion of Fire Risk Assessment actions within required timescales.

• Deputising for the Estate Operations Manager in aspects of the complaints process where required.

• Providing accurate business and performance data to support effective decision-making.

• Driving service improvement initiatives that enhance resident satisfaction and cost effectiveness.

• Engaging with residents regarding estate matters, including tenancy-related issues in communal areas, and finding creative solutions to individual needs.

• Attending stakeholder and internal meetings, contributing effectively and ensuring agreed actions are implemented.

• Ensuring compliance with all statutory requirements, health and safety regulations, financial controls, and organisational policies.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• IOSH qualification or Affiliate/Associate membership of TPI (or willingness to work towards a relevant professional qualification, subject to legislative requirements).

• Recent experience working within a team delivering large-scale estate management services.

• Experience working on or within multi-tenure estates.

• Strong understanding of relevant legislation and regulatory requirements, including health & safety, service charges, and leasehold management.

• Experience analysing service delivery to improve customer satisfaction.

• Experience supervising projects and contributing to successful service outcomes.

• Experience using business intelligence systems or databases to provide accurate reporting.

• Strong IT skills, including intermediate to advanced MS Office capability.

• Excellent written and verbal communication skills, with confidence handling sensitive or challenging conversations.

• Working knowledge of plumbing systems, fire alarm systems, facilities management, and H&S legislation.

• A customer-focused, determined, dependable approach.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 01 March 2026.  

Step 2: Successful candidates will be asked to do an assessment  

Step 3: Successful candidates will be invited to interview  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.