External Communications and Engagement Officer

Job summary

As Communications and Engagement Officer, you’ll have an exciting opportunity to use your proven communications skills, curiosity and creativity within a professional and purpose-driven environment – helping to ensure the work of the Ombudsman is clearly understood, effectively communicated and positively experienced.

Reporting to the External Communications Manager, you'll play a key role in delivering high-quality communications and engagement to a range of external audiences. Using clear storytelling, digital tools and visual communication, you'll help the Ombudsman connect with its audiences in meaningful and effective ways. This will include political stakeholders, as well as residents and landlords

Job description

Specifically, your remit will include:

· contributing to the delivery of the communications and stakeholder engagement strategy, bringing fresh thinking to how messages are developed and shared;

· creating high-quality, accessible content across a range of formats – including video, graphics and digital media – ensuring communications are clear, engaging and on-brand;

· developing and delivering communications plans for projects, campaigns and channels, using insight and feedback to continuously improve approach and impact; and

· supporting the delivery of external stakeholder engagement and policy programmes including drafting content, maintaining stakeholder databases, sharing approved communications and organising events.

Person specification

We are looking for someone who is:

· curious and proactive, with a genuine interest in improving how organisations communicate with their external audiences

· creative and solutions-focused, able to present information in clear, engaging and accessible ways

· digitally confident, with an understanding of modern communication channels and tools

· collaborative and approachable, able to build strong working relationships

· organised and responsive, with the ability to manage competing priorities effectively

· committed to continuous improvement, using feedback and insight to improve results

It’s an exciting time to join us and to contribute your skills to the evolution of our ambitious, influential and growing organisation

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). We will close this campaign if / when we receive 120 applications. We therefore strongly recommend applying as soon as possible.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jonathan McIntyre - CJA Recruitment
• Email : cja@cjagroup.com

Recruitment team

• Email : cja@cjagroup.com

Attachments

External Communications and Engagement Officer Draft Ad Opens in new window (docx, 37kB)