Facilities Management Team Leader (Ref: 23026)

Job summary

Please refer to Job Description

Job description

Role: Facilities Management Team Leader

Business: Office of Public Guardian (OPG)

Location: Birmingham

Grade: EO

Salary: £29,303 - £31,061

Contract Type: Permanent

Minimum Hours: 37 Hours – 5 Days a Week in office

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

The Facilities Management team plays a vital role in ensuring the organisation’s buildings and workplaces are safe, efficient, and fully operational. The team is responsible for the delivery of high-quality facilities services, including building maintenance, statutory compliance, health and safety, contractor management, and space management. Working collaboratively with internal stakeholders and external suppliers, the team supports business operations by maintaining well managed, compliant, and welcoming environments for staff and visitors.

Duties and Responsibilities

To oversee the day to day running of the Facilities Management Team (FMT), ensuring the business has the necessary support and services to deliver its key objectives.

• Support the facilities manager by providing effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services.
• To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships.
• Maintain a high exemplorary profile of the team, promoting a culture of continuous improvement and excellent service delivery.
• Liaise with the relevant stakeholders to ensure the building facilities are maintained.
• Ensure the in-house helpdesk is managed and maintained to include monitoring of team rotas.
• Ensure contractors, suppliers and visitors are dealt with in a professional manner and are made aware of the relevant health & safety and security arrangements for the site.
• Ensure all documentation/spreadsheets are maintained and up to date in line with department policies and guidance.
• Work collaboratively with teams & team leaders across the business to promote closer professional working relationships.
• Report all health & safety issues to the Facilities Manager and the Health & Safety Team.
• Ensure building proximity passes are kept secure and are issued, monitored and controlled in accordance with departmental policies.
• Work to agreed targets and indicators, managing resources and using ICT systems to support your work.
• Manage contentious or sensitive issues, referring to your manager when necessary.
• Support the OPG Estates Manager/Estates Lead in maintaining OPGs ongoing tenancy arrangements at all it’s Midlands sites.

Due to the nature of the role

• Some out of hours work may be required at short notice
• Some travel to other OPG and MOJ sites may be required.

Responsibilities will include:

Team Leader

Be responsible for the day-to-day management of the FMT. Understand and act on all relevant HR policies; Conduct, Performance Management, Attendance etc.

Ensure staff are trained and equipped with the skills to carry out their duties’ providing the relevant developmental opportunities as appropriate.

Promote and raise awareness of the OPG values and the Civil Service success profiles. Encourage talent management using the PMR process, skills matrix and the success register. Provide on-going coaching and development to fully support the delivery of FMT functions.

Ensure that the team’s responsibilities are carried out effectively.

Liaise with other team leaders to improve performance and resolve any arising issues.

Work to agreed targets and indicators, managing resources and using ICT systems to support your work. Manage contentious or sensitive issues, referring to your line manager when necessary

Building Management

Liaise with relevant stakeholders to manage and resolve problems with building infrastructure as and when required maintaining positive and good working relationships including other tenants.

To arrange and monitor the services provided (maintenance, cleaning, etc) as per the lease/contract. Ensure that the department receives quality maintenance services following the appropriate escalation route if required.

Attend regular meetings with team leaders to discuss & resolve building related matters.

Monitor the performance and delivery of the Victoria Square House (VSH) Service Management Team and the Total Facilities Management (TFM) contract to ensure compliance against service level agreements, raising concerns/take action where issues are identified.

Promote a culture of excellent service delivery and continuous improvement

Liaise with colleagues to ensure that work is effectively managed, fostering good working relationships across all areas of the business and with contractors, stakeholders and business partners.

Proactively look for ways to improve the service delivery, and work with colleagues and your manager to suggest and introduce improvements.

Participate in evaluating and improving your own performance: regularly review your performance record to assess your strengths and areas for development, and work with your manager to identify learning opportunities.

Promote within the wider Estates/Facilities Management Team a culture of continuous improvement and excellent service delivery.

Team working

Work flexibly within the team to support and contribute to the aims, objectives and performance of the Estates/Facilities/Health & Safety and all other OPG teams.

Delegate work to the team as appropriate, providing feedback on performance.

Support the Learning and Development Strategy by use of the team’s skills matrix and training plan ensuring that the team has the appropriate development and training opportunities.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

Due to the nature of the role some travel to other OPG and MoJ sites may be required.

Skills & Qualifications

Essential Skills

• Excellent Customer service/communication skills with the ability to build strong working relationships throughout the organisation.
• Adaptable to prioritise/manage your own work and the day-to-day needs of the business.
• To be diligent, proactive and solution focused within a busy non-stop department.
• Experience of using Microsoft computer packages.

Desirable Skills

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

• Attention to detail
• Calm and reliable under pressure

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application:

• Statement of Suitability of no more than 750 words, to demonstrate your experience against the essential skills required for this role.

Interview Process

questions on:

• Strengths relevant to the role
• The following Behaviours at Level 2:
  
  
• Making Effective Decisions
• Working Together
• Delivering at Pace

All interviews will be held face to face.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route.

The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £29,303, Office of the Public Guardian contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/23026?entityId=23026