Family Group Decision Making Administrative Support Officer

Directorate: Children and Family Services

Section: Adolescent and Youth Justice Services

Location: Swann House

Grade: Level 4

Hours: 37 hours per week

This advert is open to internal only.

About us:

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role:

Are you an organised, proactive individual who enjoys making a difference behind the scenes? Do you want a role where your work directly supports better outcomes for children, young people and families?

We are looking for a Family Group Decision Making (FGDM) Administrative Support Officer to join our dedicated team. Family Group Decision Making helps families come together to make plans that keep children safe, strengthen family networks and achieve positive change. This role is central to ensuring the service runs smoothly and effectively.

You will provide high-quality administrative support, coordinate meetings, manage records and correspondence, maintain information systems, and support the collection and reporting of performance information. You will be the first point of contact for many enquiries and play a key role in delivering an efficient and professional service.

We're looking for someone with excellent organisational and communication skills, strong attention to detail, experience of working with data and information systems, and the ability to manage a busy workload. You will be a team player with a positive attitude who is committed to delivering excellent customer service.

In return, Stoke-on-Trent City Council offers the opportunity to work in a supportive and inclusive environment where your contribution is valued. You'll play an important part in helping children and families access the support they need while developing your skills and experience within a forward-thinking organisation.

For an informal discussion about the role, please contact Sue.Thursfield@stoke.gov.uk

Key Responsibilities:

• Act as a first point of contact for enquiries relating to the FGDM service, delivering excellent customer service to families and professionals

• Coordinate meetings, prepare documentation and provide note-taking support when required

• Manage the distribution of plans, minutes, correspondence and other key service information

• Maintain accurate records, filing systems and information databases to support effective service delivery

• Collate performance information and assist with the production of reports and statistical summaries

• Provide flexible administrative support to the wider FGDM team and contribute to continuous service improvement

About You:

• You have strong administrative and organisational skills, with excellent attention to detail

• You are confident communicating with a wide range of people and can build positive working relationships

• You have good written and verbal communication skills, including the ability to produce accurate reports and documents

• You are comfortable working with data, information systems and performance information

• You can prioritise your workload effectively and remain calm whenworking under pressure

• You are flexible, proactive and committed to supporting positive outcomes for children, young people and families

What we offer:

• A competitive salary based on your skills, experience and talent

• Hybrid and flexible working options

• An excellent local authority benefits pension scheme

• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes

Further information on our Rewards and Benefits can be found here

Pre-Employment Checks:

Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:

• Right to Work in the UK

• Proof of address

• Satisfactory references

• Occupational Health Clearance

• Evidence of professional qualifications or registrations

• DBS check at the appropriate level (if applicable for the role)

The Council will not accept any speculative CVs from employment agencies.

No agency terms and conditions accompanying any such CVs will be accepted by the Council.

Any unsolicited information sent by an employment agency will be treated as the property of the Council.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don't meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.

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Family G... (.pdf) (155kb)