Family Hub Support Officer

Family Hubs Support Officer – Family Hubs

Part Time – 30 hours, 4 days per week, Monday to Thursday 8.45am – 4:45pm.

Riverside Family Hub – Chelmsley Wood

12 month Fixed Term Contract due to funding. Internal secondment applications will be considered for this post.

We are looking for passionate, motivated individual who is driven to serve the communities of Solihull, and the families within them, to help us make this happen.

We have exciting part time, 4 days per week opportunities for Family Hub Support Officer to join our Best Start Family Hubs on a 12 month Fixed Term contract opportunity. Our Family Hubs are now well established and busy buildings seeing hundreds of families every week.

The Family Hubs will provide a high quality and effective service to children, young people and families through a team of multi-agency professionals working together to offer support. The aim of Solihull Family Hubs is to give children and families the best start in life through a ‘one-stop’ shop approach, enabling them to get the support and services they need, including virtual appointments and online group sessions.

This role is part of a multi-disciplinary partnership that will bring together a range of activities for families with children and young people up to 19 years old, and up to 25 for young people with additional needs. They will offer health appointments, including seeing midwives and health visitors, social activities, support for parents, help for people with special educational needs, playgroups and youth clubs, involving multiple services and professionals working together in a collaborative way.

As a Family Hub Support Officer, you will work within a team responsible for the day to day running of the hubs ensuring they are welcoming friendly places equipped to service the needs of the families. You will be engaging with the local community and working closely with a number of voluntary sector groups.

We are looking for people who have:

• NVQ Level 3 or equivalent in a relevant subject e.g. Business Administration or Family Services or has the ability to demonstrate an equivalent level of knowledge obtained through extended experience
• Experience of working in a front facing role with families and professionals
• Excellent verbal and written communication skills with the ability to communicate information in a clear, positive and professional way with families
• Excellent IT skills including the ability to use Microsoft Office (Word, Excel, Outlook) and databases to provide service delivery

We understand that our employees have commitments and interests outside work and encourage good work-life balance by offering a flexible and agile working environment. This is further supplemented by generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year, a flexitime scheme with up to 24 days per year, staff discounts, family and carer friendly policies and access to a career average pension scheme.

Closing date for redeployment applicants is 13 October 2026.

Closing date – 21 October 2026

Interviews will be held on Friday 30th October

Internal secondment applicants must seek approval from their line manager before applying for the position.

To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact:

Louise Hudson, Senior Strategic Delivery Manager at louise.hudson@solihull.gov.uk.

This post will require a DBS check

Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview. A reference must be provided by the candidate’s current or most recent employer or training provider. Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider. Posts subject to statutory regulation may require additional scrutiny. Personal/character references will only be accepted in exceptional circumstances.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.