Family Wellbeing Centre Support Officer

Make a difference, be part of Brent’s Family Wellbeing Centres

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

To provide administrative support to the manager and team within the Early Help Family Wellbeing Centre (FWC).

This will involve range of admin duties to keep the Wellbeing centre running smoothly such as acting as the first point of contact within the centre taking responsibility for maintaining professional communications with internal and external customers and partners by taking responsibility for all verbal/email/post/telephone queries and handling them as appropriate, assisting and signposting parents and professionals to services, minute taking at meetings, updating database systems and folders and taking ownership of the business support needs of the allocated Family Wellbeing Centre and have expert knowledge of their business processes.

The Person

You will be joining the well-established Business Support Service. We are looking for someone passionate about the work we do with children and the support provided to the children and their families. You will also join us in having a close working relationship with families and settings.

This role makes positive contributions to the services that Brent provides for children and young people. The ideal candidate will use their initiative and can work independently as well as being part of a highly motivated and professional team, resilient and solution focused, have strong communication skills effectively (oral and written). Excellent interpersonal skills and telephone manners, and the ability to build positive relationships with internal and external partners are all equally important. The successful candidate must be flexible, highly organised, be able to manage their workload and maintain attention to detail.

The successful candidate will have experience of good IT skills, word, PowerPoint and excel to carry out admin duties. The ability to confidently communicate with parents, partner agencies, stake holders, colleagues, and children, and basic minute taking experience is desirable as the role provides efficient and professional day to day support to the administrative needs of the Family Wellbeing Centre.

Why join us?

We know people achieve their best when they feed valued. At Brent, you’ll benefit from:
• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies for parent, guardians, and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment

Closing Date: 22 February 2026 (23:59)

Additional Information

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us.