Financial Inclusion and Welfare Support Officer

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About The Role

About the role

This an exciting opportunity to join Runnymede Borough Council as we continue our positive work within the community.

Are you passionate about empowering individuals to take control of their financial lives? Do you want to make a tangible difference in the community? If so, this Corporate Debt & Financial Inclusion Officer opportunity could be for you!

We're seeking a dedicated and proactive individual to join our team and lead our efforts in promoting financial well-being and providing solutions to those facing financial hardship.

Key Responsibilities:

• One-on-one support: Conduct in-depth financial assessments with residents, identify areas for improvement, and develop tailored action plans.
• Advocacy and Guidance: Advocate for customers with external agencies and organizations, helping them navigate complex financial systems and access available benefits.
• Financial literacy education: Signpost educational resources to promote responsible budgeting, debt management, and savings strategies.
• Collaboration: Develop positive relationships with key local stakeholders, including community organizations, financial institutions, and service providers..

The Ideal Candidate:

• Experience: Previous experience in financial counselling, multi-agency working, benefits advice, or a related field.
• Knowledge: In-depth understanding of financial concepts, welfare benefits, debt advice, and budgeting techniques.
• Communication: Exceptional interpersonal skills, the ability to build trust, and a commitment to customer-centric support.
• Problem Solving: Proven ability to think critically, find creative solutions, and navigate complex financial situations.
• Organization: Ability to manage a diverse caseload, prioritize effectively, and maintain accurate records.

For an informal chat about this role please contact Linda Norman, Corporate Head of Customer, Digital and Collection Services on 01932 425408.

Benefits

• Hybrid working 3 days in the office, 2 days working from home
• Flexible working and Flexi-leave
• 28 Days annual leave, plus 8 days bank holidays and 1 free gratis day at Christmas
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years’ service / Dental after 3 years' service
• Employee Assistance Programme (EAP)

About You

We are looking for a dedicated and proactive individual to join our team and lead our efforts in promoting financial well-being and providing solutions to those facing financial hardship. We are looking for exceptional candidates with a range of skills including:

• Educated to at least A Level/Level 3 Vocational qualification.
• Experience of partnership working with public and voluntary sector agencies.
• An understanding of the issues and experiences of families who are facing financial hardship and struggle to manage their financial circumstances.
• Experience in administrative and office procedures.
• Experience of assessing needs, goal setting and contributing to action plans.
• Experience using ICT to input and retrieve information and able to maintain clear and concise records.
• Good customer care skills.

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

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