Floor Layer

About the role

Role Summary

We are seeking a skilled and customer-focused Floor Layer to join our Responsive Repairs team, delivering high-quality flooring installations and repairs across our housing stock.

Working in residents’ homes and communal areas, you’ll carry out a wide range of flooring works including vinyl, carpet tiles, laminate, and safety flooring. You will ensure all works are completed safely, efficiently, and to the highest standards of workmanship and customer satisfaction.

This role is key to maintaining safe, comfortable, and high-quality homes for our residents, supporting our mission to deliver excellent housing services.

Salary:

£36,500

Hours of Work:

40

Contract:

Permanent

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

"I have worked at TCHR for 4.5 years now, I joined the company as multi trade and was lucky enough to have the opportunity to progress within TCHR to a supervisor which I have now been doing for about 18 months.
I have over 40 years’ experience in the building industry and used to run my own company for about 14 years. I have a great team who I look after, and I really enjoy working with everyone here."

Peter Solley, Repairs Supervisor

What will you be doing?

Role Specific Responsibilities

•Undertake flooring repairs, replacements, and installations in occupied properties as part of the responsive repairs requirements.
•Carry out works including preparing and levelling subfloors, laying vinyl sheet, vinyl tiles, laminate, carpet tiles, and safety flooring.
•Cut, weld, and seam materials to ensure a professional, watertight finish.
•Undertake damp-proofing or floor preparation works as required (latex screed, smoothing compounds, or insulation).
•Ensure all works are attempted to be completed “right first time” and to agreed time, cost, and quality standards.
•Respond promptly to emergency and urgent repair requests as directed by the Repairs Supervisor.
•Comply with all Health & Safety legislation, risk assessments, and safe systems of work.
•Use appropriate PPE, tools, and materials safely and responsibly.
•Report any hazards, incidents, or safeguarding concerns immediately.
•Ensure works comply with relevant building standards, flooring specifications, and organisational policies.
•Provide excellent customer service at all times, treating residents and their homes with respect.
•Communicate clearly with residents about the nature and duration of works, and resolve any concerns promptly and professionally.
•Ensure work areas are kept clean, tidy, and safe before, during, and after works.
•Maintain high standards of workmanship and attention to detail.
•Complete all job records, timesheets, and system updates accurately using mobile or handheld devices.
•Report any follow-up work requirements or underlying property issues to the Supervisor.
•Contribute to achieving performance targets such as “Right First Time”, customer satisfaction, and completion rates.
•Work collaboratively with other trades to deliver multi-skilled and efficient repair solutions.
•Support apprentices, new staff, or colleagues with knowledge sharing and best practice.
•Suggest improvements to repair processes, materials, or service delivery where appropriate.

General

About You

Education & Qualifications

•Proven experience as a Floor Layer within housing, construction, or maintenance environments - Essential
•Full UK driving licence - Essential
•CSCS H&S Operative - Desirable
•NVQ Level 2 or 3 in Floorcovering Occupations (Textiles/Resilient/Impervious) or equivalent - Desirable
•Test Certificate + CSCS Blue Card - Desirable
•Social Housing Experience - Desirable

Key Skills & Competencies

•You must possess a high degree of manual dexterity as there will be frequent use of hand tools
•You may be required to work at height or uneven ground
•You must also be able to work within a confined space, without restriction

Behaviours

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Tuesday, 31 March 2026

Interview Date: