Front of House and Enrolment Assistant

Vac Description

Sutton College is looking for a friendly, organised and customer-focused Front of House & Enrolment Assistant to join our team. You will be the first point of contact for learners, visitors and stake holders, providing a welcoming front desk service and supporting the enrolment and admissions process.

This is a varied role combining reception duties with learner enrolment, requiring excellent communication skills, attention to detail and a professional manner.

We are looking for someone who:

• Has excellent customer service and communication skills
• Is confident dealing with a wide range of people and is committed to promoting equality, diversity and inclusion in all aspects of customer service and learner support.
• Has good IT skills (e.g. Google Workspace / Microsoft Office / databases)
• Is well organised with strong attention to detail
• Can work well under pressure, especially during busy enrolment periods
• Is reliable, flexible and a good team player
• Has previous experience in a customer facing role, ideally within education
• Understands the importance of safeguarding and promoting the welfare of children and vulnerable adults
• Is able to work one evening per week during term time and a minimum of six Saturdays per annum to cover peak times.

And had the following professional experience:

• Experience of working in a post-16 educational organisation.
• Equivalent experience of working in a customer facing role.
• Experience of handling financial transactions (cash, card)
• Experience of dealing effectively with a wide range of internal and external customers, with evidence of providing high quality customer service.

This is an exceptional time to join the team at Sutton College. We are proud to be a ‘Good’ College, as rated by Ofsted in May 2025, reflecting our commitment to high-quality education and community service.

Looking ahead, we are entering a transformative phase with an exciting new College site currently being developed on the High Street. We are looking for a dedicated HR professional to help support, shape, and grow the College as we move into this new chapter.

Sutton College is committed to equality, diversity, and inclusion, and we actively welcome applications from all sections of the community. We particularly encourage applications from individuals with disabilities and are committed to making the recruitment process as accessible as possible. We will provide reasonable adjustments where necessary to ensure candidates can perform at their best during the selection process and, if appointed, throughout their employment.

If you require any reasonable adjustments to support you during the recruitment process, please contact us at: hr@suttoncollege.ac.uk

Sutton College has a responsibility to ensure that all employees are eligible to live and work in the UK. Applicants must currently reside in the UK and have the legal right to work here at the time of application. Sutton College is not able to offer sponsorship for work visas, and as such, we cannot consider applications from individuals who require visa sponsorship now or in the future.

Please note that we are unable to accept CVs directly. All applications must be submitted through our official recruitment portal by clicking ‘Apply’.

About the Role and Our Ideal Candidate

Sutton College is looking for a friendly, organised and customer-focused Front of House & Enrolment Assistant to join our team. You will be the first point of contact for learners, visitors and stake holders, providing a welcoming front desk service and supporting the enrolment and admissions process.

This is a varied role combining reception duties with learner enrolment, requiring excellent communication skills, attention to detail and a professional manner.

We are looking for someone who:

• Has excellent customer service and communication skills
• Is confident dealing with a wide range of people and is committed to promoting equality, diversity and inclusion in all aspects of customer service and learner support.
• Has good IT skills (e.g. Google Workspace / Microsoft Office / databases)
• Is well organised with strong attention to detail
• Can work well under pressure, especially during busy enrolment periods
• Is reliable, flexible and a good team player
• Has previous experience in a customer facing role, ideally within education
• Understands the importance of safeguarding and promoting the welfare of children and vulnerable adults
• Is able to work one evening per week during term time and a minimum of six Saturdays per annum to cover peak times.

And had the following professional experience:

• Experience of working in a post-16 educational organisation.
• Equivalent experience of working in a customer facing role.
• Experience of handling financial transactions (cash, card)
• Experience of dealing effectively with a wide range of internal and external customers, with evidence of providing high quality customer service.

This is an exceptional time to join the team at Sutton College. We are proud to be a ‘Good’ College, as rated by Ofsted in May 2025, reflecting our commitment to high-quality education and community service.

Looking ahead, we are entering a transformative phase with an exciting new College site currently being developed on the High Street. We are looking for a dedicated HR professional to help support, shape, and grow the College as we move into this new chapter.